Tracee Knapp
US House of Representative, IA-3
Redding,IA
8
years of professional experience
Versatile professional with experience in congressional constituent services, behavior support, and medical reception. Known for strong communication, active listening, and problem-solving, with a record of managing casework, coordinating schedules, and improving service flow. Ready to support public-facing teams with professionalism and care.
Work History
Constituent Services Representative
3 Years 10 Months- Helped manage constituent casework by tracking inquiries and resolutions through congressional correspondence systems.
- Researched federal agency issues and drafted accurate replies for constituent concerns.
- Coordinated meetings, events, and district office schedules to support congressional outreach.
- Interpreted policy guidance to explain benefit eligibility and service options to constituents.
- Worked with federal, state, and local agencies to move constituent requests forward.
- Prepared briefing materials, summaries, and correspondence for district and Washington office staff.
Behavior Interventionist
1 Year 11 Months- Helped apply behavior intervention plans to support student self-regulation and classroom participation.
- Recorded and organized behavior data to guide team decisions and intervention changes.
- Worked with teachers, counselors, and families to support consistent behavior strategies.
- Modeled de-escalation techniques during challenging situations to maintain safe learning settings.
- Tracked student progress and shared observations to guide individualized interventions.
- Assisted with functional behavior assessments by noting triggers, patterns, and replacement behaviors.
Front Desk Medical Receptionist
2 Years 4 Months- Greeted patients and managed front desk check-in, ensuring accurate demographic and insurance information.
- Verified insurance eligibility and collected copayments using medical office procedures.
- Scheduled appointments, coordinated provider calendars, and maintained organized patient flow.
- Answered multi-line phones, routed inquiries, and resolved routine patient concerns professionally.
- Improved patient intake efficiency by streamlining check-in and paperwork handling.
- Checked patient insurance, demographic, and health history to keep information current.
Education
Bachelor of Arts - Psychology
Skills
Collaborative mindset
Case management
Research and analysis
Writing proficiency
Policy review
Public relations
Collaboration
Analytical thinking
Analytical thinking
Clear communication
Project management
Concise communication
Public speaking
Constituent engagement
Strong interpersonal skills
Excellent communication
Relationship management
Conflict resolution
Problem-solving
Problem-solving abilities
Self-motivation
Professionalism
Teamwork
Cross-cultural sensitivity
Resource allocation
Constituent relations
Constituent advocacy
Timeline
Constituent Services Representative
US House of Representative, IA-3
01.2023 - CurrentRead More
Behavior Interventionist
Area Education Agency
02.2021 - 01.2023Read More
Front Desk Medical Receptionist
Ringgold County Hospital
07.2018 - 11.2020Read More
Buena Vista University
Bachelor of Arts from Psychology
Read More