Kaden Hammer
Idaho Falls,ID
Summary
Hard-working, self-motivated individual who will always get the job done
Overview
4
4
years of professional experience
Work History
Constituent Services Representative
Senator James Risch
Idaho Falls, USA
04.2024 - Current
- Served as the main point of contact for connecting constituents with state agencies and additional stakeholders.
- Exceptional skills in cultivating constituent relationships, delivering services, engaging with the community, and implementing programs.
- Managed data by ensuring accurate documentation of constituent interactions and updated database with precise case information.
- Managed individual cases by recording critical details and ensuring consistency in documentation and collaborated with external agencies to streamline solutions for various case-related challenges.
- Generated summaries highlighting emerging trends
- Coordinated efforts between multiple agencies to address complex issues
- Resolved constituent complaints and concerns while connecting them with appropriate resources related to healthcare, education, immigration, education, veterans affairs, environmental matters, social security assistance, tax-related inquiries, and more.
Spanish Speaking Customer Service Representative
Melaleuca
08.2020 - 04.2024
- Quickly and efficiently solve problems for consumers
- Maintain and develop knowledge of the company and products
- Lowest average handle time employee for 12 consecutive months
- June 2023 employee of the month
Intern
Congressman Mike Simpson
Idaho Falls, USA
08.2023 - 12.2023
- Constituent services specialist
- Experience solving issues between federal agencies
- Helped oversee Idaho’s 2nd congressional district
- Answered phone calls, distributed mail, updated databases
Education
Political Science Major - Emphasis in American Government
BYU Idaho
04.2024
Skills
- Collaborative Mindset
- Advanced Writing Proficiency
- Efficient Data Entry
- Analytical Research Skills
- Effective Troubleshooting
- Policy development
- Knowledge of Constitutional Law
- Task prioritization
- Effective communication
- Policy Advocacy Expertise
- Effective Team Collaboration
- Strategic Problem Solving
- Effective Public Speaking
- Policy Review Expertise
- Data Analysis Expertise
- Immigration Compliance Knowledge
- Public Affairs Management
- Constituent Engagement
- Process Optimization
- Collaborative Networking Skills
- Effective Communication Skills
- Public Outreach Initiatives
- Proficient in Task Management
- Engaging Presentation Skills
- Data Interpretation
- Consistent Dependability
- Legislative Advocacy
Volunteer Experience
Served a two-year Spanish-speaking service mission, Puebla, Mexico, 2018, 2020
Specialhonorsandawards
- Fluent in Spanish
- CNA, 2018
- Vice President of HOSA, 2016 - 2018
- Eagle Scout, 07/14
Affiliations
- Spanish
- Proficient
References
Provided upon request
Websites
Timeline
Constituent Services Representative
Senator James Risch
04.2024 - Current
Intern
Congressman Mike Simpson
08.2023 - 12.2023
Spanish Speaking Customer Service Representative
Melaleuca
08.2020 - 04.2024
Political Science Major - Emphasis in American Government
BYU Idaho
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