Constituent Services Representative
Councilman Curtis Jones Jr.
07.2025 - Current
- Assisted constituents with inquiries, ensuring accurate information delivery and resolution of issues.
- Coordinated case management processes to enhance constituent engagement and satisfaction.
- Developed informational materials to educate residents on community resources and services.
- Maintained detailed records of constituent interactions for tracking and reporting purposes.
- Collaborated with team members to identify scheduling needs and adjust priorities based on operational demands.
- Resolved customer inquiries and issues efficiently through various communication channels.
- Provided product knowledge and support, ensuring customer satisfaction and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.