Work History
Summary
Overview
Education
Skills
Awards
Timeline
Generic

Destiny Prosser

Philadelphia,United States

Work History

Constituent Services Representative

Councilman Curtis Jones Jr.
07.2025 - Current
  • Assisted constituents with inquiries, ensuring accurate information delivery and resolution of issues.
  • Coordinated case management processes to enhance constituent engagement and satisfaction.
  • Developed informational materials to educate residents on community resources and services.
  • Maintained detailed records of constituent interactions for tracking and reporting purposes.
  • Collaborated with team members to identify scheduling needs and adjust priorities based on operational demands.
  • Resolved customer inquiries and issues efficiently through various communication channels.
  • Provided product knowledge and support, ensuring customer satisfaction and loyalty.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Security Officer

Prospect Service
06.2024 - 08.2024
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Monitored premises and recorded activity in daily officer reports.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Provided escorts for visitors as needed throughout the facility.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.

Sales Associate

HIBBETT SPORT GOODS
02.2022 - 05.2022
  • Performed cash, card and check transactions to complete purchases
  • Computed purchases and received and processed cash or credit payment.
  • Recommended, selected and located merchandise based on customer desires.
  • Organized stockroom shelves according to size, color or style.
  • Helped customers find specific products, answered questions, and offered product advice.

Cashier

Giants
02.2021 - 08.2021
  • Helped customers complete purchases, locate items and helped people join reward programs
  • Maintained cash drawer of amount per shift
  • Checked identification for proof-of-age for medication
  • Performed cash, card and check transactions to complete purchases
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Checked personal identifications during alcohol and tobacco sales.

Caretaker

Help At Home
01.2021 - 08.2021
  • Provide companionship and emotional support to individuals under their care
  • Administer medications according to prescribed schedules
  • Monitor vital signs and report any changes or concerns to healthcare professionals
  • Help with household chores and errands, such as cooking, cleaning, and grocery shopping
  • Maintain a safe and comfortable environment for the individual
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Crew Trainer

McDonalds
01.2019 - 08.2021
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
  • Taught new members correct procedures for all areas of operations
  • Trained other employers in customer service, food safety and performance requirements
  • Mentored junior employees
  • Maintained current knowledge of all team position requirements
  • Greeted customers with a smile and provided friendly service to professionally handle every need
  • Set positive examples for team members by providing high-quality and efficient services

Summary

Exhibited talent for adjusting to new settings while maintaining a strong commitment to personal and professional growth.

Achieved high customer satisfaction through effective service management. Streamlined multitasking processes to enhance operational efficiency. Delivered exceptional experiences that encouraged repeat business.

Overview

1
1
years of professional experience

Education

BBA - Accounting

Virginia State University
Petersburg, VA
05-2025

High School Diploma -

Mastery Charter Shoemaker Campus
Philadelphia, PA, United States
06.2021

Skills

Implemented effective time management strategies to streamline workflows and meet deadlines

Oversaw customer service operations to improve response times and service quality Developed training programs for staff to elevate service standards Cultivated relationships with clients to foster loyalty and retention

Acquired knowledge and skills rapidly to enhance team performance and efficiency

Facilitated logistics and planning for events to enhance participant experience

Championed ethical standards and practices within organizational frameworks Fostered a culture of transparency and accountability among team members Guided teams in upholding honesty in client and stakeholder engagements

Applied analytical skills to troubleshoot issues and enhance workflow efficiency

Facilitated team leadership initiatives to drive project success and achieve organizational goals

Developed and implemented communication protocols to streamline information flow

Managed distribution of access badges to facilitate secure entry for personnel

Awards

  • Honor Roll 2021
  • High Honor Roll 2020
  • Honor Roll 2019
  • High Honors 2018
  • Grit Award 2018

Timeline

Constituent Services Representative

Councilman Curtis Jones Jr.
07.2025 - Current

Security Officer

Prospect Service
06.2024 - 08.2024

Sales Associate

HIBBETT SPORT GOODS
02.2022 - 05.2022

Cashier

Giants
02.2021 - 08.2021

Caretaker

Help At Home
01.2021 - 08.2021

Crew Trainer

McDonalds
01.2019 - 08.2021

BBA - Accounting

Virginia State University

High School Diploma -

Mastery Charter Shoemaker Campus

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Destiny Prosser