Jennifer Kalanick
Woodinville,WA
Summary
Personable and energetic professional committed to delivering dependency in excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management, security and scheduling.
Overview
27
27
years of professional experience
Work History
Patient Services Representative
Evergreen Health
Kirkland, WA
06.2024 - Current
- Managed patient inquiries, providing accurate information and resolving issues efficiently.
- Coordinated appointment scheduling, ensuring optimal use of resources and minimal wait times.
- Assisted in insurance verification, streamlining processes to enhance patient experience.
- Collaborated with healthcare providers to facilitate smooth communication regarding patient needs.
- Trained new staff on office procedures and customer service standards for consistency.
- Implemented process improvements that enhanced workflow efficiency within the department.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
Receptionist
Showcase Auto Rebuild
Kirkland, WA
09.2018 - Current
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled assignments independently with good judgement and critical thinking skills.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Answered phone promptly and directed incoming calls to correct offices.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Guest Services Associate & General Accountant Assistant
Marriott
Redmond, WA
06.2016 - 10.2017
- Assisted guests with variety of services and local attraction information.
- Maintained accurate records of guest transactions, upholding strict confidentiality standards.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
Cashier and General Purpose Clerk
WinCo Foods
WA And OR
08.2006 - 12.2015
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Shift Leader
Various Food Restaurants
WA And OR
03.1999 - 08.2006
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
GED -
Bellevue College
Bellevue, WA12.2022
Skills
- Coordinated appointment scheduling to ensure efficient use of resources and maintain client satisfaction
- Led customer service team to improve response times and enhance client interactions Developed strategies to streamline communication processes, resulting in increased efficiency Mentored junior staff to foster professional growth and improve service delivery
- Oversaw multi-line telephone systems to enhance organizational communication Coordinated with IT teams to resolve technical issues promptly Trained staff on effective use of communication tools to improve efficiency
- Provided essential administrative support to streamline office processes and improve productivity
- Maintained a reputation for dependability and timely attendance to support team objectives
- Implemented effective time management strategies to streamline workflows and meet deadlines
- Oversaw payment processing operations to optimize efficiency and accuracy Led initiatives to improve customer service related to payment transactions Coordinated with finance teams to ensure compliance with payment regulations
- Performed data entry tasks to support efficient record-keeping and information retrieval
- Oversaw billing and invoicing operations to enhance financial accuracy Coordinated with cross-functional teams to streamline invoicing processes Implemented best practices to improve overall billing efficiency
- Ensured accuracy and precision in deliverables to uphold quality standards
Timeline
Patient Services Representative
Evergreen Health
06.2024 - Current
Receptionist
Showcase Auto Rebuild
09.2018 - Current
Guest Services Associate & General Accountant Assistant
Marriott
06.2016 - 10.2017
Cashier and General Purpose Clerk
WinCo Foods
08.2006 - 12.2015
Shift Leader
Various Food Restaurants
03.1999 - 08.2006
GED -
Bellevue College