TRACY RAMOS
Boston,MA
Summary
Professional with strong background in constituent services. Strong work ethic. Skilled in addressing and resolving community concerns, ensuring prompt and effective communication. Known for collaboration and flexibility in dynamic environments. Proficient in managing inquiries, providing detailed information, and supporting team efforts to achieve impactful results. Highly reliable and adaptable to changing needs. Languages: Proficient in English, Cape Verdean Creole and Beginner in Spanish.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Constituent Services Representative
City Of Boston 311 Dept Mayors Office
10.2023 - Current
- Developed strong working relationships with different department to better serve constituent needs.
- Listening with empathy and patience to create cases for constituent satisfaction by addressing and resolving concerns
- Educated constituents on available resources and support services, empowering them to make informed decisions.
- Kept up to date with city policies, departments, programs and initiatives on a daily basis
Home Health Aide
Serenity Home Care Services, LLC
01.2022 - Current
- Maintain a clean and well-organized environment for client happiness and safety.
- Care for patients by assisting with personal hygiene tasks and completing basic household chores.
- Follow HIPAA regulations to maintain confidentiality of sensitive patient information.
- Document care provided and submitted notes to the supervisor.
- Plan, prepare or serve meals to patients according to prescribed diets.
Student Support Paraprofessional and Substitute
Mildred Ave K-8 School
09.2017 - Current
- Promote parent and teacher partnerships and communications to support students educational goals.
- Follow-up with outside mental health service providers to coordinate in-school support.
- Assist and implement restorative justice practices to diffuse conflict among students
- Supports teacher during IEP meetings
Paraprofessional
Plouffe Academy
01.2012 - 10.2017
- Supported students throughout academic instruction and assignments.
- Applied positive reinforcement to redirect negative behaviors.
- Offered students personalized educational, behavioral and emotional support.
- Communicated and collaborated well with educators from various grade levels.
Education
Associates of Science - Criminal Justice
Massasoit Community College
Brockton, MA06.2010
Liberal Arts
Eastern Gateway College
Steubenville, OH01.2022
Human Services
Fisher College
Boston, MA01.2017
Skills
- Client Documentation
- Behavior Redirection
- Family Support and Instruction
- Documentation and Reporting
- Verbal and Written Communication
- Active listening
- Progress Monitoring
- Conflict resolution
- Team player mentality
- Relationship building
- Data entry proficiency
- Self motivation
- Problem-solving
- Professionalism
- Attention to detail
- Strong interpersonal skills
- Excellent communication
- Organizational skills
Certification
- Certificate of Brockton Police Dept :Recognition of my service in the Department for my work ethic (Records Dept)
- Safety Care certificate Feb 28 2023 : Safety care certification is a crisis prevention training program for staff who works for individuals who has dangerous behaviors
- Restorative Justice Certificate : Empowers students to resolve conflicts on their own and in small groups. It focuses on repairing harm through inclusive processes that bring together students and educators
- Youth Mental Health First Aid Certificate: Mental health challenges for youth, reviews adolescents developments, and teaches a 5-step plan for how to help people in both crisis and non crisis situations.
Timeline
Constituent Services Representative
City Of Boston 311 Dept Mayors Office
10.2023 - Current
Home Health Aide
Serenity Home Care Services, LLC
01.2022 - Current
Student Support Paraprofessional and Substitute
Mildred Ave K-8 School
09.2017 - Current
Paraprofessional
Plouffe Academy
01.2012 - 10.2017
Liberal Arts
Eastern Gateway College
Human Services
Fisher College
Associates of Science - Criminal Justice
Massasoit Community College
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