Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TRACY RAMOS

Boston,MA

Summary

Professional with strong background in constituent services. Strong work ethic. Skilled in addressing and resolving community concerns, ensuring prompt and effective communication. Known for collaboration and flexibility in dynamic environments. Proficient in managing inquiries, providing detailed information, and supporting team efforts to achieve impactful results. Highly reliable and adaptable to changing needs. Languages: Proficient in English, Cape Verdean Creole and Beginner in Spanish.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Constituent Services Representative

City Of Boston 311 Dept Mayors Office
10.2023 - Current
  • Developed strong working relationships with different department to better serve constituent needs.
  • Listening with empathy and patience to create cases for constituent satisfaction by addressing and resolving concerns
  • Educated constituents on available resources and support services, empowering them to make informed decisions.
  • Kept up to date with city policies, departments, programs and initiatives on a daily basis

Home Health Aide

Serenity Home Care Services, LLC
01.2022 - Current
  • Maintain a clean and well-organized environment for client happiness and safety.
  • Care for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Follow HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Document care provided and submitted notes to the supervisor.
  • Plan, prepare or serve meals to patients according to prescribed diets.

Student Support Paraprofessional and Substitute

Mildred Ave K-8 School
09.2017 - Current
  • Promote parent and teacher partnerships and communications to support students educational goals.
  • Follow-up with outside mental health service providers to coordinate in-school support.
  • Assist and implement restorative justice practices to diffuse conflict among students
  • Supports teacher during IEP meetings

Paraprofessional

Plouffe Academy
01.2012 - 10.2017
  • Supported students throughout academic instruction and assignments.
  • Applied positive reinforcement to redirect negative behaviors.
  • Offered students personalized educational, behavioral and emotional support.
  • Communicated and collaborated well with educators from various grade levels.

Education

Associates of Science - Criminal Justice

Massasoit Community College
Brockton, MA
06.2010

Liberal Arts

Eastern Gateway College
Steubenville, OH
01.2022

Human Services

Fisher College
Boston, MA
01.2017

Skills

  • Client Documentation
  • Behavior Redirection
  • Family Support and Instruction
  • Documentation and Reporting
  • Verbal and Written Communication
  • Active listening
  • Progress Monitoring
  • Conflict resolution
  • Team player mentality
  • Relationship building
  • Data entry proficiency
  • Self motivation
  • Problem-solving
  • Professionalism
  • Attention to detail
  • Strong interpersonal skills
  • Excellent communication
  • Organizational skills

Certification

  • Certificate of Brockton Police Dept :Recognition of my service in the Department for my work ethic (Records Dept)
  • Safety Care certificate Feb 28 2023 : Safety care certification is a crisis prevention training program for staff who works for individuals who has dangerous behaviors
  • Restorative Justice Certificate : Empowers students to resolve conflicts on their own and in small groups. It focuses on repairing harm through inclusive processes that bring together students and educators
  • Youth Mental Health First Aid Certificate: Mental health challenges for youth, reviews adolescents developments, and teaches a 5-step plan for how to help people in both crisis and non crisis situations.

Timeline

Constituent Services Representative

City Of Boston 311 Dept Mayors Office
10.2023 - Current

Home Health Aide

Serenity Home Care Services, LLC
01.2022 - Current

Student Support Paraprofessional and Substitute

Mildred Ave K-8 School
09.2017 - Current

Paraprofessional

Plouffe Academy
01.2012 - 10.2017

Liberal Arts

Eastern Gateway College

Human Services

Fisher College

Associates of Science - Criminal Justice

Massasoit Community College
TRACY RAMOS