Aubrie Wicks
Server
Charlotte,NC
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Summary
Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Server
Moore Street Oyster Bar
Southport, NC
07.2022 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Manager
Haley’s Ice Cream
Holden Beach, NC
06.2018 - 10.2022
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept tidy and organized area to comply with cleanliness standards.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
Education
Associate Of Applied Arts - Art
06.2021 - 05.2023
Skills
Point of sale operation
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server - Moore Street Oyster Bar
07.2022 - Current
Brunswick Community College - Associate Of Applied Arts, Art
06.2021 - 05.2023
Manager - Haley’s Ice Cream
06.2018 - 10.2022
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