Summary
Overview
Work History
Education
Skills
Timeline
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Chalitaporn Thongkee

Rockville,MD

Summary

- Innovative Manager with more than 4 years of preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.

- Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

- Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.

- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Server

king street oyster bar
Washington, DC
01.2025 - Current
  • Accurately recorded orders on cash register and point-of-sale system.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.

General Manager of Food Service

Sampannee Thai
Washington , DC
12.2023 - 03.2025
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed sales data to identify opportunities for growth.
  • Trained and supervised staff members in all aspects of restaurant operations.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
  • Negotiated contracts with suppliers for purchasing food ingredients at the most competitive rates.

Restaurant Manager

Paragon Thai
Washington DC, DC
12.2021 - 12.2024
  • Optimized profits by controlling food, beverage and labor costs.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Explained goals and expectations required of trainees.
  • Distributed food to service staff for prompt delivery to customers.

Restaurant Manager

Thai Chef Restaurant
Washington DC, DC
12.2017 - 12.2021
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Updated computer systems with new pricing and daily food specials.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Education

BBA - Industrial Management

Assumption University
Thailand, Bangkok

Skills

  • Customer Service Best Practices
  • Restaurant Operations Management
  • Database Interface and Query Software
  • Delegating Assignments and Tasks
  • Back of House Management
  • Problem Solving
  • Inventory Management
  • Problem-Solving
  • Service Delivery Management
  • Brand Standards Promotion

Timeline

Server

king street oyster bar
01.2025 - Current

General Manager of Food Service

Sampannee Thai
12.2023 - 03.2025

Restaurant Manager

Paragon Thai
12.2021 - 12.2024

Restaurant Manager

Thai Chef Restaurant
12.2017 - 12.2021

BBA - Industrial Management

Assumption University
Chalitaporn Thongkee