William Xu

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• I always ensure that the dining area is always properly set up with clean linens, silverware, and glassware, depending on restaurant standards.
• I accepted the responsibilities of staff order and restaurant cleanliness
• I provide assistance in resolving customer complaints in a professional manner.
• I take the initiative to anticipate guest needs before they arise, ensuring excellent customer service at all times.
• When passing dishes meant to be served out to the guest and finding less than the standard quality expected of the restaurant, I ensure re-perfection.
• My beliefs is to synergize the professionalism of what is expected of me and the restaurant operations, and not the personal views of my co-workers.
• I communicate every last request, from service assistance, to the requirements of my guests, to the right operator or management team, at all times.
• My abilities to multi-task the preferences of my guests are fine-tuned to the restaurant menu, and the flow of service.
• Upselling, while maintaining smooth flow and comfortability in humane aspects, is one of my strongest suits.
• I consider myself to be iridescent in the manners of any personality of a guest presented to me in a calm, and professional matter, at all times.
• When presented with a situation that could either get out of hand depending on a response, I will always trust to have my superior step in so I may observe the process be handled and attempt to follow the disciplinary footsteps if needed be, in the future.
• Comfortability and making sure my guests leave the restaurant happy, is my number one priority.

• I have supervised a staff of butlers, housekeepers and other hospitality personnel.
• I have personally coordinated staff schedules to ensure adequate coverage for all shifts.
• I have ensured the Masters' requests and preferences to be promptly and efficiently.
• My presentation to meet the expectations of near perfection is one of my most prideful skills, during my experience as a Head Butler.
• Maintained the inventory for the staff, equipment, resource usage, and spending statistics.
• I have conducted regular inspections of the rooms to ensure the cleanliness is up to the Masters' expectations.
• I've empathized during my time here to understand the cultural differences between the staff and the Masters, and will always continue to do so.

I have been trained to:

• Greet customers, provided menus and answered questions about menu items.
• Assist guests with making food and beverage selections.
• Take accurate food and drink orders, using a POS ordering software system.
• Check in on guests during meals to ensure satisfaction with each course.
• Clearing dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
• Empathize as a priority to meet the personality expectations of my guests and coworkers, which I later understood after my next 2 jobs, was rather a flaw when regarding professionalism.
• Informed customers about specials, upselling additional food and drink items.
• Demonstrate up-selling techniques when appropriate to increase restaurant sales.

• Began training in the ethics of organized professionalism.
• Was mistreated, but learned to maintain posture and composure, regardless of the situation.
• Learned to prioritize my youthful emotions vs the importance of my duty.
• Observed, learned, and understood the meaning of admiration when it comes to integrity and the grit of the possible mindset one can and should have, from my Senior Butler at the time.
• Assisted in the coordination of events, responses to requests, arrangement for transportation services, and visitor hospitality.
• Performed light maintenance tasks around the property.
• Later was promoted to Second Head Butler, however, quit due to continuous mistreatment and when they also refused to give me promotional pay to the lawful amount the Senior Butler was being given.

• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Trained to restock efficiently.
• Always, always made sure my guests felt welcome, and built strong relationships with everyone who arrived.
• Trained in a classy style.

• About as standard as it could get. My more naive years. However, I always attempted to be unique and original when it comes to greeting guests. (Ex. Rather than the usual boring response, my naive teenage mind would be to greet them like a Youtuber.) I have obviously changed over the years in terms of behavioral mindset, but my aim to be someone who can be subtlety unique, and whilst matching the appropriate tone of preferences, still carries on a tiny little bit to this day.