Phoebe Chao
Frisco,TX
Summary
Accomplished owner of small businesses offering many years of progressive hospitality experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.
My goal is to utilize my positive and upbeat customer service skills by bringing over 28 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Server
Sushi Nunu
Frisco, TX
12.2023 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees to perform duties.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Head Hostess
Kotta Sushi Lounge
Frisco, TX
08.2021 - Current
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Ensured that the dining room was always clean, organized, and presentable.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- Answered telephone to provide dining information and take reservations.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Monitored dining area to assess server capacity and estimate wait times.
- Built positive relationships with other front-of-house and kitchen staff.
Realtor
Oyezz Real Estate
Dallas, TX
03.2020 - 08.2023
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Generated list of properties to meet specific client needs.
- Researched and determined competitive market price.
- Promoted sales through advertising, open houses and Multiple Listing Services.
Owner/ Operator NTHC/ Great American Cookies
Self Employed
Frisco, TX
08.2016 - 08.2023
- Monitored customer movements and keep the positive flow of cafe with successful staff to guests ratio.
- Maintained knowledge of current seasonal menu items, ingredients, and preparation methods.
- Monitored multiple databases and vendors to keep track of all of cafe's inventory.
- Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases.
- Managed daily operations of business, including hiring and training staff.
- Planned, implemented, and conducted training for greeters and in house bakers.
Licensed Real Estate Professional
Small World Realty
Dallas, TX
02.2016 - 02.2019
- Helped homeowners and homebuyers sell or purchase residential properties in surrounding areas.
- Researched property values to determine competitive market pricing.
- Drafted contracts, purchase agreements and closing statements.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
Owner/Operator Nestle Toll House Cafe Plano
Self Employed
Plano, Tx.
02.2015 - 06.2018
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Established long-term relationships with customers by promoting great service and engagement skill.
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Took inventory of supplies and equipment weekly, placing requisitions for purchases to maintain stock levels.
- Addressed and resolved customer concerns by follow ups to maintain brand loyalty.
Licensed Real Estate Professional
CEDA Realty
Plano, TX
12.2014 - 01.2016
- Liaised between sellers and buyers for profitable and efficient sales.
- Researched properties values to determine competitive market pricing.
- Communicated with clients to determine property needs and budget constraints.
Catering Coordinator
Panera Bread
Dallas, TX
11.2013 - 12.2014
- Maintained meticulous records to ensure accuracy and quality at each event.
- Answered phones politely and promptly, accurately recording and confirming orders.
- Completed opening and closing checklists, including emptying trash, checking and prepping next day's pars.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Executed cash transactions quickly and accurately during downtime assisting the dine in guests.
Owner/Manager
Aly's Cafe Mexicano Taqueria
Dallas, TX
10.2010 - 09.2014
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Front of House Manager
Pei Wei Asian Diner
Dallas, Tx.
09.2004 - 09.2010
- Monitored all FOH staff certifications to ensure compliance with industry and city code standards.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Mentored front of house personnel on company policies, customer service techniques, and professional communication.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food, beverage and labor costs daily.
- Built sales forecasts and schedules to reflected desired productivity targets.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Conducted daily pre-shift and closing duties along with weekly meetings to ensure organizational efficiency.
- Performed restaurant walk-throughs to gauge timeliness, food temperature holdings, and quality products.
Restaurant Manager
Bistro China
Dallas, TX
02.1995 - 08.2004
- Upsold promotional items to paying customers, which helped to boost shift revenues.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
- Took orders, prepared foods and processed payments in a fast food environment.
Education
Some College (No Degree) - Real Estate Development
Champions School of RE
Dallas, TX11.2014
Skills
- Restaurant operations management
- Customer service best practices
- Labor and food cost control
- Organization and prioritization
- Trilingual in basic Mandarin Chinese and basic Spanish
- Hiring and training
- Staff training and development
- Quality assurance controls
- High-volume dining
- CPR and first aide certified
- Guest Engagement
Languages
Spanish
Limited
Chinese (Mandarin)
Professional
Certification
Food Handler's Certificate
CPR and First Aide Certified
References:
Angela Hunter, Food and Beverages Director
469-267-9263
ahunter@cutxeventcenter.com
Fidel Martinez, Franchise Development Partner/ Nestle Toll House Cafe by Chip
214-952-5739
fmartinez747@yahoo.com
Eartha Wang, Owner/ Broker Oyezz Real Estate
214-695-5681
eartha.wang@homevestors.com
Timeline
Server
Sushi Nunu
12.2023 - Current
Head Hostess
Kotta Sushi Lounge
08.2021 - Current
Realtor
Oyezz Real Estate
03.2020 - 08.2023
Owner/ Operator NTHC/ Great American Cookies
Self Employed
08.2016 - 08.2023
Licensed Real Estate Professional
Small World Realty
02.2016 - 02.2019
Owner/Operator Nestle Toll House Cafe Plano
Self Employed
02.2015 - 06.2018
Licensed Real Estate Professional
CEDA Realty
12.2014 - 01.2016
Catering Coordinator
Panera Bread
11.2013 - 12.2014
Owner/Manager
Aly's Cafe Mexicano Taqueria
10.2010 - 09.2014
Front of House Manager
Pei Wei Asian Diner
09.2004 - 09.2010
Restaurant Manager
Bistro China
02.1995 - 08.2004
Some College (No Degree) - Real Estate Development
Champions School of RE
Food Handler's Certificate
CPR and First Aide Certified
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