Elijah Acevedo
Mahopac,,NY
Summary
Capable mixologist passionate about serving customers well while exceeding customer expectations, maintaining poise, and sense of humor in demanding environments. Strong history of exceptional service in with over 14 years of experience.
Overview
11
11
years of professional experience
Work History
Server
Fogo De Chão
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
MIXOLOGIST
Baroso
06.2021 - 01.2022
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
BARTENDER/ MIXOLOGIST
Augie's Prime Cut
04.2018 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
BARTENDER
The Chophouse Grille
08.2012 - 12.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Restaurant Server
Brazen Fox
04.2014 - 05.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Associate of Science - Psychology
WCC
Valhalla, NY05.2020
Skills
- Bar Operations and Logistics
- Guest Satisfaction
- Complex Problem-Solving
- Handling Difficult Customers
- Attentive Service
- Critical Thinking
- POS Transactions
- Fluent in Spanish and English
- Dietary Restrictions
- Issue and Conflict Resolution
- Customer Service Best Practices
Accomplishments
- Adaptable recent college graduate with a Associates in Social Sciences in
- Psychology, with 13+ years of work experience
- Aiming to leverageacademic experience and a proven knowledge of quality control, menudevelopment, and recipe development to successfully fill the Bartenderrole at your company
- Frequently praised as hard-working by my peers, Ican be relied upon to help your company achieve its goals.
Timeline
Server
Fogo De Chão
10.2022 - Current
MIXOLOGIST
Baroso
06.2021 - 01.2022
BARTENDER/ MIXOLOGIST
Augie's Prime Cut
04.2018 - 05.2021
Restaurant Server
Brazen Fox
04.2014 - 05.2017
BARTENDER
The Chophouse Grille
08.2012 - 12.2018
Associate of Science - Psychology
WCC
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