Melissa Nguyen
Westminster,CA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Server
Kobe Sushi
05.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Server
Slice
06.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
Education
Playwriting And Screenwriting
Full Sail University
Winter Park, FLHuman And Social Behaviors
Golden West College
Huntington Beach, CAHigh School Diploma -
Huntington Beach High School
Huntington Beach, CA06.2018
Skills
- Train Staff
- Effective Communication
- Cleaning and Sanitation
- Customer Service Best Practices
- Guest Interaction
- Active Learning
- Credit Card Transaction Processing
- Staff Supervision and Coordination
Timeline
Server
Kobe Sushi
05.2022 - Current
Server
Slice
06.2020 - Current
Playwriting And Screenwriting
Full Sail University
Human And Social Behaviors
Golden West College
High School Diploma -
Huntington Beach High School
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