Aubrielle Clark
Bakersfield
Summary
Dynamic Tier 2 Customer Service Representative with a proven track record at the Foundation for California Community Colleges. Expert in software troubleshooting and client records management, excels in resolving complex issues while delivering exceptional customer service. Strengths in communication skills and time management abilities drive successful outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Call Center Customer Service Agent
Foundation for California Community Colleges
Bakersfield
08.2024 - Current
- Completed remote contract work from August 2024 to November 2024 then started again on another contract April 2025 to October 2025.
- Diagnosed and resolved issues involving updating and correcting confidential customer accounts.
- Walked users through step-by-step solutions following pre-determined scripts and self-guided resources.
- Coordinated with internal departments to resolve any account-related issues or discrepancies in timely manner.
- Utilized CRM software to track and manage customer requests efficiently.
Senior Caregiver
The Pointe at Summit Hills
Bakersfield
11.2024 - 04.2025
- Assisted clients with bathing, dressing and toileting.
- Prepared nutritious meals adhering to dietary restrictions and preferences.
- Managed challenging behaviors with patience and understanding.
- Offered emotional support for clients coping with loneliness, depression, or grief related to aging or illness.
Front Desk Receptionist
La Quinta Hotel
Bakersfield
05.2023 - 08.2024
- Managed card/cash transactions, including reimbursements and expense reports.
- Assisted with administrative tasks such as photocopying, scanning, and filing documents.
- Ensured reception area remained clean and submitted maintenance requests
- Managed mail packages and courier deliveries in and out of office.
- Coordinated appointment scheduling for clients and staff.
Barista
Starbucks
Bakersfield
11.2022 - 05.2023
- Handled card/cash transaction while making custom drink/food order at high volume
- Assisted in training new baristas on guidelines for stocking and preparing drink/food orders
Audit Assistant
Circle K
Bakersfield
04.2022 - 10.2022
- Balanced cash drawer at beginning and end of each shift.
- Helping train new hires.
- Maintained organized files and records for easy access during audits.
Plant Nursery Worker
White Forest Nursery
Bakersfield
12.2021 - 04.2022
- Created attractive displays showcasing various plants available for purchase.
- Helping customers locate products throughout the nursery.
- Watered, fertilized, and pruned plants to ensure optimal health and growth.
Education
High School Diploma - General Education
Vista West High School
BakersfieldSkills
- Call handling
- MS office
- Time management
- Typing Speed 65 WPM
- Data entry
- Security Verification
- Live chat support
- Salesforce, Five9, and Oracle proficiency
- Client records management
- Software troubleshooting
- Technical support
- Account updating
- Quality assurance
References
- Liliana Anzaldo,Supervisor, Foundation for California Community Colleges, 323-350-0292
- Barbara Guzman,MedTech/Supervisor, The Pointe at Summit Hills, 661-387-5716
Timeline
Senior Caregiver
The Pointe at Summit Hills
11.2024 - 04.2025
Call Center Customer Service Agent
Foundation for California Community Colleges
08.2024 - Current
Front Desk Receptionist
La Quinta Hotel
05.2023 - 08.2024
Barista
Starbucks
11.2022 - 05.2023
Audit Assistant
Circle K
04.2022 - 10.2022
Plant Nursery Worker
White Forest Nursery
12.2021 - 04.2022
High School Diploma - General Education
Vista West High School