Aubry Sparkman
IMPERIAL,MO
Summary
Dynamic professional with a proven track record at Holiday Inn Express Hotel, enhancing guest satisfaction and promoting a positive work environment. Skilled in housekeeping knowledge and employee relations, adept at scheduling staff and ensuring health and safety standards. Achieved significant improvements in room turnover efficiency and customer service quality.
Overview
7
7
years of professional experience
Work History
Assistant Executive Housekeeper
Holiday Inn Express Hotel
02.2022 - Current
- Ensured timely room turnovers through close monitoring of check-out rooms and coordinating with front office personnel.
- Promoted a positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of the hotel.
- Conducted thorough inspections of guest rooms and public spaces to guarantee adherence to quality standards and address any issues promptly.
Courier
Grindell's Delivery
03.2021 - 10.2021
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Sales Associate
Express Mart
09.2017 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Herculaneum High School
Herculaneum, MOSkills
- Housekeeping knowledge
- Health and safety
- Scheduling Staff
- Employee Relations
Timeline
Assistant Executive Housekeeper
Holiday Inn Express Hotel
02.2022 - Current
Courier
Grindell's Delivery
03.2021 - 10.2021
Sales Associate
Express Mart
09.2017 - 04.2020
Herculaneum High School