Aubry Valenzuela
Summary
A self-motivated, goal-oriented, eager to learn, individual that exceeds expectations. Experienced in managing large-scale projects, and successful at building lasting relationships with customers. Expert in increasing product adoption and customer satisfaction while driving revenue.
Overview
10
10
years of professional experience
Work History
Charter Consultant
Air Charter Services
San Jose, CA
11.2024 - Current
- Managed client relationships, ensuring timely communication and resolution of service-related issues to maintain loyalty.
- Negotiated contracts with clients to optimize pricing and terms.
- Coordinated with legal teams to ensure compliance with regulatory requirements in transactions.
- Maintained multiple schedules for multiple clients at a time.
- Developed and maintained relationships with clients to understand their needs and provide tailored solutions.
- Streamlined communication processes between departments to improve operational efficiency.
- Analyzed client feedback to refine service offerings and enhance customer satisfaction levels.
- Fostered trust and credibility with high net worth individuals as well as institutional investors.
- Coordination of private charter flights: sourcing, scheduling, booking.
- Availability 24/7, 365 days a year for client needs and new inquiries.
ACCOUNT EXECUTIVE
Leadpops
San Diego, CA
02.2021 - 03.2023
- Attended company and industry events to network with potential customers and generate leads.
- Generated new accounts by implementing effective networking and content marketing strategies.
- Developed strong and long-term client relationships by attentive relationship cultivation.
- Sought out key decision-makers and tailored solutions to address business challenges.
- Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
- Achieved monthly sales goals and KPI's by cultivating and securing new customer relationships.
- Addressed customer questions and concerns regarding products and services.
- Drove new business development through cold calling and direct marketing.
- Maintained updated knowledge of changing industry standards and trends related to accounts.
- Communicated product quality and market comparisons by creating sales presentations.
ADMINISTRATIVE ASSISTANT
M.A.D Clothing
07.2020 - 02.2021
- Executing and submitting purchase orders to manufacturing companies
- Overseeing from start to finish apparel manufacturing projects with cut and sew domestic and foreign factories
- Coordinating and scheduling meetings with first and secondary parties
- Coordinate domestic and international freight with USPS, FED –EX, UPS
- Data entry
- Managing of email inbox for the CEO
- Oversee domestic bill pay.
FLOOR MANAGER
Blush
06.2018 - 03.2020
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
OFFICE MANAGER
California Landscape Company
01.2016 - 06.2018
- Payroll management
- Filing and data management
- Accounts receivable
- Incoming and outgoing mail/freight
- Book appointments
- Manage employee project schedule
Skills
- Service Ethos
- Relationship Building
- Problem-solving abilities
- Multitasking
- Excellent Verbal and Written Communication Skills
- Task Prioritization
- Schedule Management
- Account Management
- Customer retention
- CRM software
Timeline
Charter Consultant
Air Charter Services
11.2024 - Current
ACCOUNT EXECUTIVE
Leadpops
02.2021 - 03.2023
ADMINISTRATIVE ASSISTANT
M.A.D Clothing
07.2020 - 02.2021
FLOOR MANAGER
Blush
06.2018 - 03.2020
OFFICE MANAGER
California Landscape Company
01.2016 - 06.2018