Douglas Friedberg

Prepared and facilitated clients for their charter needs worldwide.

Prospected and Built solid working relationships.

Conducted client meetings.

Consulted aircraft and jet card programs for each individual need.

• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
• Answered requests and concerns with friendly and knowledgeable service.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
• Developed key customer relationships to increase sales.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Used CRM database to track referral and appointment data.
• Demonstrated product features to align with customer needs.
• Fostered relationships with customers to expand customer base and retain business.
• Created successful strategies to develop and expand customer sales.
• Improved overall customer purchasing experiences to promote steady revenue.

• Sourced Aircraft for various missions
• Supported accounting department in reserving aircraft
• Developed customer relationships to give them a better experience prior to their flight(s)
• Called and emailed various vendors to find the perfect solution for each mission
• Was trained to run our fleet of Falcon 50 aircraft for a potential merge with another business
• Collaborated with outside vendors and served as central point of contact.
• Developed relationships with outside vendors through sourcing and booking of aircraft and additional services for each mission
• Trained and supervised new employees
• Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
• Communicated schedule changes to appropriate department personnel and other ancillary areas.
• Utilized MS Office and Excel to analyze data and create spreadsheets.
• Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.

• Built and strengthened positive relationships with players, parents, and coaches
• Taught one on one lessons, semi private, and group classes
• Helped improve the skill and mental performance of each player
• Remained calm and patient in player interactions to support individual growth and development.
• Helped multiple players make All Star, Middle School, High School, and College Teams
• Coached players in all Divisions of College Baseball

• Provided one-on-one coaching on unique requirements of each position.
• Conducted practices with conditioning, placement of players on defense, batting, bunting, base running and sliding.
• Demonstrated correct game play and citizenship behaviors.
• Devised and implemented successful game strategies.
• Maintained standards of play by following established baseball rules.
• Held 5-7 weekly practices to train and condition players.
• Interviewed, trained and supervised personnel for assistant coaching functions.
• Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
• Helped team make playoffs for the first time in eight years.
• Runner-up in Championship

• Played in Australia, France, South Africa, and Hungary
• Played Catcher, First Base, and Designated Hitter
• Won French Baseball Championship (2017)
• First Place in Western Australian Australian Baseball League (2017)
• Youngest Coach to win a Western Australian State League game (2018)
• Studied Certificate III in Fitness in Perth, Western Australia (ACSF)
• Consistently worked on physical and mental aspects of the sport
• Participated in sponsorship, volunteer, and marketing opportunities
• Learned French to proficient level
• Traveled around the World and experienced multiple cultures