Auburn Mann
Silver Spring,MD
Summary
Personable Guest Experience Representative known for high productivity and efficient task completion. Specialize in customer service, conflict resolution, and communication skills. Excel in empathy, adaptability, and teamwork to enhance guest experiences.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Guest Experience Representative
Washington Nationals Baseball Club
Washington, DC
04.2022 - Current
- Ticket taking or helping guests enter through Turnstiles
- Guided guests to their seats across stadium sections, ensuring timely access to events.
- Monitoring escalators to make sure fans are transported up and down levels safely and efficiently.
- Possessing a working knowledge of the ballpark and neighborhood to impart relevant information to guests.
- Monitored guest behavior to maintain a safe and enjoyable environment during events.
- Provided photography services for guests to enhance their experience at events.
- Enhanced guest satisfaction by creating a welcoming atmosphere throughout events.
- Relieving fellow guest experience staff during shifts for brief periods.
Guest Service Representative
Washington Commanders
Landover, Maryland
09.2022 - 01.2023
- Guided fans and guests to different locations around the stadium.
- Served as roamer or substitute for other guest service employees that needed breaks during shifts.
- Discriminated between Gold Club members/season ticket holders and other fans
- Ushered at various sections
- Ticket taker
Education
Master of Science - Journalism And Mass Communication
University of Maryland, College Park
College Park, MD 09.2014 - 05.2016
Skills
- Crowd management
- Guest ushering
- Ticket validation
- Elevator and escalator operation
- Seat allocation assistance
Accomplishments
- Elected Zone MVP of the 2023 Season
Timeline
Guest Service Representative
Washington Commanders
09.2022 - 01.2023
Guest Experience Representative
Washington Nationals Baseball Club
04.2022 - Current
Master of Science - Journalism And Mass Communication
University of Maryland, College Park
09.2014 - 05.2016