KAYLE WEEKS
Opelika
Summary
Operations and Administrative Professional experienced in leadership, customer service, project coordination, and business operations across various industries. Delivered impactful results through strategic planning and resource optimization while managing complex schedules and fostering team collaboration. Focused on enhancing processes and maintaining strong client and stakeholder relationships.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Massage Envy Spa
Auburn & Montgomery, AL
08.2024 - Current
- Consistently rank among the organization's top membership producers, driving membership growth through outstanding customer relationships and service.
- Lead and support the daily operations of two Massage Envy locations, overseeing teams of over a dozen employees while maintaining exceptional client experiences.
- Coordinated therapist schedules and client appointments, optimizing staffing and operational efficiency.
- Serve as the primary escalation point for client concerns, resolving issues professionally while maintaining positive relationships.
- Coached and mentored staff on customer service standards and operational procedures, enhancing service quality.
- Participate in hiring, interviewing, onboarding, and training new team members.
- Managed inventory for retail products and office supplies, ensuring seamless daily operations and resource availability.
- Maintain operational records, reports, and scheduling systems while ensuring compliance.
- Assume leadership responsibilities and oversee daily operations in the absence of senior management.
Visual Merchandiser (Store Leadership Team)
Target Corporation
Auburn, AL
11.2021 - 01.2024
- Served on Target's Store Leadership Team, coordinating with multiple departments to execute merchandising strategy and maintain company presentation standards.
- Coordinated cross-functional teams to ensure seamless execution of seasonal transitions, promotional campaigns, and company initiatives.
- Coordinated cross-functional teams during seasonal transitions, promotional campaigns, and company initiatives.
- Trained and coached team members on presentation standards and merchandising execution to uphold brand compliance.
- Evaluated merchandising performance and implemented improvements to drive sales and profitability.
- Evaluated merchandising performance and implemented strategic improvements to enhance sales and profitability.
Lead Graphic Designer & Publication Coordinator
Troy Publications
Troy, AL
02.2017 - 02.2020
- Managed simultaneous publication schedules while meeting demanding production deadlines in a fast-paced newsroom.
- Coordinated workflows among editors, writers, photographers, advertisers, and production staff to ensure seamless publication processes.
- Managed simultaneous publication schedules, consistently meeting demanding production deadlines in a fast-paced newsroom environment.
- Designed advertising materials and publication layouts while maintaining editorial and brand standards.
- Acted as primary communication link between departments, facilitating collaboration throughout the publication process.
Executive Producer | Website Manager | Board Operator
WTBF Radio
Troy, AL
05.2016 - 12.2019
- Oversaw website content and social media communications, enhancing audience engagement for a regional broadcasting organization.
- Coordinated live production logistics for sporting events and special broadcasts, ensuring seamless execution and timely delivery.
- Managed website content and social media communications for a regional broadcasting organization.
- Facilitated station operations through effective communication, scheduling, and administrative coordination, streamlining workflows.
Owner & Creative Operations Manager
Kayle Knight Illustrations & Design
- Founded and operated an independent creative services business specializing in branding, illustration, and marketing solutions.
- Managed client relationships, project timelines, invoicing, and daily operations to ensure seamless service delivery.
- Partnered with organizations and small businesses to create visual communications that enhanced brand awareness and aligned with business objectives.
Education
Bachelor of Science - Graphic Design, Minor: Digital Illustration
Troy University
Troy, AL01-2019
Skills
- Adobe Creative Cloud
- InDesign
- Illustrator
- Photoshop
- Premiere Pro
- Website Management
- Social Media Management
- Content Creation
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
- Content Creation
Websites
AWARDS & HONORS
Gold ADDY Award Recipient Alabama Advertising Federation Montgomery, Silver ADDY Award Recipient Alabama Advertising Federation Montgomery, Member, Kappa Pi International Art Honor Society Troy University
CORE COMPETENCIES
- Operations Management
- Project Coordination
- Administrative Support
- Team Leadership
- Scheduling & Calendar Management
- Staff Training & Development
- Customer Relations
- Interviewing & Onboarding
- Process Improvement
- Problem Solving
- Cross-Functional Communication
- Microsoft Office Suite
Timeline
Assistant Manager
Massage Envy Spa
08.2024 - Current
Visual Merchandiser (Store Leadership Team)
Target Corporation
11.2021 - 01.2024
Lead Graphic Designer & Publication Coordinator
Troy Publications
02.2017 - 02.2020
Executive Producer | Website Manager | Board Operator
WTBF Radio
05.2016 - 12.2019
Owner & Creative Operations Manager
Kayle Knight Illustrations & Design
Bachelor of Science - Graphic Design, Minor: Digital Illustration
Troy University