Aubyn Phillips

Work History

Sleepy Hollow Country Club

05.2024 - 08.2024

40 hours per week
Served as golf shop attendant, play coordinator/starter, on-course ranger, and junior golf teaching assistant
Booked, canceled, and edited tee times, ordered and received stock merchandise
Provided customer service by assisting with merchandise selection and answering phone calls
Processed club shipments via Ship Sticks, handled demo and rental club check-ins/outs
Stocked and refolded merchandise, maintained the visual presentation of the shop, performed opening and closing procedures
Prepared weekly presentations for staff meetings, including book reviews and focused prompts for development discussions
Sent daily sales reports to the Board of Directors and posted daily pace of play reports
Attended development and instructional seminars for professional growth and stayed current with industry best practices
Communicated with caddies, F&B, grounds, and bag room staff to ensure smooth course operations
Monitored and managed pace of play, identified backups, and implemented solutions to maintain timely play
Assisted with golf cart management and tournament operations, maintained the presentation and cleanliness of the driving range, learning center, and short game area
Led junior golf camps, enhancing youth engagement with the game

Heritage Country Club

09.2022 - 01.2023

8 hours per week
Updated course website, constructed slideshow presentations, made recurring edits to the events schedule
Evaluated pro shop inventory, maintained presentation of the pro shop, and organized back office

Central MA Youth Soccer League (CMYSL)

09.2021 - Current

Officiated matches with a focus on fairness, accuracy, and maintaining a positive player experience, ensuring a smooth and enjoyable game environment
Demonstrated strong decision-making skills, applying rules consistently and handling on-field challenges in a calm and professional manner
Developed strong interpersonal skills, offering feedback to improve player conduct and match outcomes, and ensuring a high level of customer satisfaction
Maintained composure and professionalism in high-pressure situations, ensuring fairness and consistency throughout every match

Sturbridge Little League

05.2017 - Current

Enforced rules with accuracy and consistency, ensuring a fair and safe experience for all participants in a high-stakes, performance-focused environment
Applied knowledge of regulations to manage game flow, resolve conflicts, and maintain a positive atmosphere during games and tournaments
Cultivated strong communication skills when interacting with players, coaches, and other umpires to facilitate a smooth experience
Showcased leadership and decision-making abilities when managing challenging situations and maintaining a professional, courteous demeanor

USA Hockey

12.2022 - 01.2024

Provided consistent, fair rule enforcement in dynamic environments, demonstrating strong decision-making skills while managing competitive events
Monitored player conduct with a focus on maintaining a safe, enjoyable environment while emphasizing professionalism and integrity
Demonstrated strong communication skills when engaging with participants, staff, and clients to ensure clear understanding of expectations
Fostered an environment of sportsmanship and respect, ensuring all players feel engaged, valued, and treated fairly