Audrey Thorpe
Winchester,VA
Summary
Resourceful Retail Manager known for high productivity and efficient task completion. Skilled in customer service, inventory management, and sales techniques. Excel in communication, leadership, and problem-solving to enhance team performance and achieve store objectives. Committed to providing exceptional customer experiences through effective collaboration and operational excellence.
Overview
4
4
years of professional experience
Work History
Retail Keyholder
Plato’s Closet
Winchester, VA
04.2025 - Current
- Managed cash register operations and handled daily financial transactions accurately.
- Provided exceptional customer service to build strong client relationships.
- Assisted customers with transactions and inquiries about pawn services.
- Evaluated pawn items for authenticity and market value.
- Facilitated inventory management by tracking stock levels and placing orders, ensuring optimal product availability.
- Organized and maintained store displays to enhance visual merchandising, improving customer engagement.
- Implemented promotional strategies that increased foot traffic and created additional sales opportunities.
- Supervised team members during shifts to ensure efficient workflow and task completion.
- Analyzed market trends to inform product selection and inventory management.
- Conducted supplier evaluations to ensure quality and reliability of products.
- Assisted in training new employees on store policies and customer service techniques.
Seasonal Barista
Middleburg Common Grounds
Middleburg, Virginia
05.2024 - 09.2025
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Engaged customers during busy periods, enhancing overall atmosphere and customer satisfaction.
- Streamlined service during peak hours, effectively managing lines and reducing wait times. with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Demonstrated reliability through consistent attendance and punctuality.
Pharmacy Technician
CVS Pharmacy
01.2024 - 06.2024
- Executed pharmacy operational activities with commitment to accuracy and service quality to enhance patient satisfaction.
- Maintained proper drug-storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved customer issues related to orders and product inquiries in-person and over the telephone, ensuring effective order placement and system navigation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to maintain product availability and support consistent sales.
Server
Piccadilly’s
06.2023 - 03.2024
- Educated customers on menu items and recommended safe options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Built strong relationships with regular customers to improve their overall dining experience.
- Adhered to health and safety protocols to ensure a safe and sanitary environment for customers and staff.
- Bussed and reset tables to keep dining room and work areas clean.
Machine Operator
Thermofisher Scientific
01.2023 - 06.2023
- Set up and operated machinery to meet industrial production standards.
- Calibrated and adjusted machine settings to ensure optimal production readiness.
- Monitored machinery for malfunctions and adjusted settings to maintain operational efficiency.
- Followed detailed instructions to operate machines with accuracy and produced quality products.
- Complied with company and OSHA safety rules and regulations.
Assistant Manager
Daily Buzz Cafe
01.2022 - 12.2022
- Supervised day-to-day operations, ensuring alignment with performance, quality, and service expectations.
- Trained personnel in equipment maintenance, facilitating development of key skills through targeted exercises.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted regular inventory counts to verify stock levels, resolve discrepancies, and support future planning.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Sherando High School
Stephens City, VASkills
- Management experience
- Food Preparation
- Cash Handling
- Cash Register Operation
- Exceptional customer service
- Microsoft Word certified
- Microsoft Office certified
- Excellent memory
- Inventory Management
- Team Leadership
- New Hire Training
- Opening and closing duties
- POS Systems
- Visual merchandising
- Employee training
- Team supervision
Timeline
Retail Keyholder
Plato’s Closet
04.2025 - Current
Seasonal Barista
Middleburg Common Grounds
05.2024 - 09.2025
Pharmacy Technician
CVS Pharmacy
01.2024 - 06.2024
Server
Piccadilly’s
06.2023 - 03.2024
Machine Operator
Thermofisher Scientific
01.2023 - 06.2023
Assistant Manager
Daily Buzz Cafe
01.2022 - 12.2022
High School Diploma -
Sherando High School