Tatasia Butler
Summary
A dedicated and determine hard worker, with experience in customer service and retail from the sale associate to management. My goal is to obtain in the medical field with utilizing the skills that I have obtain while gaining my degree. I willing to learn and put my best forward with any position that I'm awarded. I always make sure to understand my role and the duties of the position I hold while making sure to fulfill my role to the best of my abilities. I'm seeking an opportunity to utilize the skills I have and learned from previous opportunities. Allowing myself to grow and be more efficient in life. Outgoing and reliable individual with natural ability to connect with customers and create positive shopping experience. Possesses strong organizational skills and keen understanding of inventory management and retail operations. Committed to contributing to thriving and efficient store environment.
Overview
14
14
years of professional experience
Work History
Retail Keyholder
Lane Bryant
07.2022 - Current
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
Customer Service Representative/ Dispatcher
Verida Inc
01.2019 - Current
- Responsible for scheduling transportation, partnering with health care professionals and facilities, routing trips and reconciling claims
- If you have a background in customer service, dispatch, or data entry and possess the skills listed, we have a place for you on our team!
Customer Service Representative
Chime Solutions
01.2018 - 01.2019
- Responsible for answering and handling inbound / outbound calls and also accountable for answering all concerns and questions while providing excellent customer service while providing professional, knowledgeable, helpful, courteous, and responsive customer service to ensure the member receives excellent customer-focused telephone service
- Assist customers with a wide variety of questions via information accessed through the computer
- Review employee accounts and answer questions based upon established policies and procedures
- Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training
- Troubleshoot complex issues with little guidance
Assistant Manager
Avenue
01.2016 - 01.2017
- Assisting the Store Manager with overall operations of the store
- Assisting in maximizing overall sales performances and profitability of the store
- Be responsible for store operations, merchandising standards, sales and services as well as supervision of all associates in the absences of the store manager
Key Holder
Catherine
01.2016 - 12.2016
- Work opening and closing shifts without a manager present
- Assumes management functions such as directing other associates and making decisions when other managers are not around
- Performs the same selling and services expectations as sales associates but have the responsibility of leading staff the operational procedures
Part- Time Sale Associate
Avenue
01.2011 - 01.2016
- Provides Customer with sales assistance and fashion advice
- Ring sales on registers
- Assist management with maintaining all company visual presentation standards
- Maintain store's appearance by running clothes, straightening racks, vacuuming, etc
Medical Technician Intern
Arbor Terrace Of Cascade
01.2011 - 12.2011
- Provided support for senior residents with ADL's (Assisted Daily Living)
- Measured vital signs and assisted with distribution of medications
- Supported front desk by updating and organizing files
- Cared for patients with dementia in a way that made them feel self-sufficient and comfortable
Education
Associate Degree Of Applied Science - Medical Assisting
Bauder College
03.2011
High School Diploma -
Benjamin E. Mays High School
05.2009
Skills
- Customer Service
- Management
- Time Management
- Critical Thinking
- Strong Work Ethic
- Problem Solving
- Adaptability
- Teamwork
- Computer /POS
- Communication
- Organizational
- Office Management
- Store operations
- Cash handling accuracy
- Employee training
- Scheduling coordination
- Sales proficiency
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Professional telephone demeanor
- Customer satisfaction measurement
- Client relations
- Microsoft Excel
- Complaint resolution
- Complaint handling
- Call center experience
- Computer proficiency
- Conflict resolution
- Relationship building
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Data entry proficiency
- Policy adherence
- Referral coordination
- Stress tolerance
- Empathy and patience
- Healthcare industry
- Patient eligibility verification
- Strong interpersonal skills
- Record maintenance
- Multitasking and organization
- Problem-solving
- Team leadership
- Quality assurance
- Team collaboration
- Patient registration
- Phone and email etiquette
- Registration and admissions
- Post-discharge care coordination
- Eligibility determination
- Information collection
- Process improvement
- Regulatory compliance
- Patient education
- Call screening
- Patient check-in
- Pre-admission requests
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Electronic health records
- Policy understanding
- Patient identity verification
- Calm and professional under pressure
- Work prioritization
- Microsoft office
- Inbound call management
- Teamwork and collaboration
- Computer skills
- Administrative and office support
- De-escalation techniques
- Call documentation
- Understanding customer needs
- MS office
- Call metrics
- Customer relationship management (CRM)
- Calm under pressure
- [Number] wpm typing speed
- Following scripts
- Policies and procedures adherence
- Remote office availability
- Data management
- Conflict mediation
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Scheduling appointments
- Greeting and seating clients
- Office administration
- Data inputting
- Schedule management
- Mail handling
- Multi-line telephone operation
- Clerical support
- Professional demeanor
- Calendar management
- Documentation and reporting
- Typing speed
- Service-oriented mindset
- Office management
- Tech-Savvy
- Multi-line telephone systems
- Performance improvement
- Mail distribution
- Document control
- Information protection
- Strategic planning
- Office equipment operations
- Meeting preparation
- Staff management
- Supply management
- Record preparation
- Database administration
- Phone etiquette
- Front desk operations
- Call redirection
- Positive and professional
Languages
English
Full Professional
Timeline
Retail Keyholder
Lane Bryant
07.2022 - Current
Customer Service Representative/ Dispatcher
Verida Inc
01.2019 - Current
Customer Service Representative
Chime Solutions
01.2018 - 01.2019
Assistant Manager
Avenue
01.2016 - 01.2017
Key Holder
Catherine
01.2016 - 12.2016
Part- Time Sale Associate
Avenue
01.2011 - 01.2016
Medical Technician Intern
Arbor Terrace Of Cascade
01.2011 - 12.2011
Associate Degree Of Applied Science - Medical Assisting
Bauder College
High School Diploma -
Benjamin E. Mays High School
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