Audeli Marte
New York ,NY
Summary
Strong leader and problem - solver dedicated to streamlining operations. Uses independent decision / making skills and sound judgement to positivity impact company success. Goal/orientated customer service manager with more then ten years experience in leadership roles. Details/focus and driven to help employees succeed in exceeding sale goals. Charming sales person skilled in communication and collaboration for best/ in / class service. Inhancing team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top/ notch abilities in program management, inter personal communication and administrative oversight. Successful at training and mentoring employees to promote continuous improvement.
Overview
13
13
years of professional experience
Work History
Head Cook
Little Spain
02.2017 - 08.2021
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Legal Courier
DTDC Express
09.2014 - 01.2017
- Guaranteed accuracy in document handling, double-checking all materials before and after deliveries to minimize errors or loss of information.
- Expedited the discovery process by efficiently transferring critical documents between opposing counsel offices.
- Supported paralegals with research tasks such as obtaining public records from courthouses or government agencies.
- Ensured timely delivery of sensitive legal documents, maintaining strict confidentiality at all times.
Manager on Duty
McDonald's
04.2008 - 08.2014
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
GED -
Taft High School
The Bronx, NY06.2007
Skills
- Verbal and written communication
- Policy Implementation
- strategic Planning
- Operations management
- Staff Development
- Time management
- Customer service
- Software Configuration
- Team building
- Technical Support
- Complex Problem solving
Timeline
Head Cook
Little Spain
02.2017 - 08.2021
Legal Courier
DTDC Express
09.2014 - 01.2017
Manager on Duty
McDonald's
04.2008 - 08.2014
GED -
Taft High School