Audia Hairston
Pensacola,FL
Summary
Driven professional with a proven track record, skilled in both individual and team setting with strong customer relationships and proficient in data accuracy.
Overview
15
15
years of professional experience
Work History
Dock Specialist
St. Engineering - Mobile Aerospace Engineering
Pensacola, FL
11.2023 - Current
- Operated computer systems associated with tracking shipments, updating information and generating reports.
- Verified accuracy of shipment details before releasing them from the dock area.
- Maintained accurate records
- Inventory package against tally sheets for completeness.
- Check that routine work cards have budgeted hours when required.
- Generate and retrieve each non-routine write-up from the printer
- Enter all information from each non-routine into SAP
Customer Service Representative
Kingdom Hall of Jehovah's Witnesses
Mobile, AL
01.2019 - Current
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Data Entry
Clark Personnel Service
Mobile, AL
10.2009 - 11.2023
- Maintained accurate records of all data entry activities.
- Completed data entry tasks accurately to update databases.
- Identified, inspected and corrected data entry errors.
- Performed data entry tasks related to filing activities.
- Verified accuracy of data entry into system records.
- Documented data entry completions in corresponding logbooks.
- Responded to written and telephone request
Education
Cert. Computer Business -
DESI Career Center
Mobile, AL02-2006
GED -
Murphy High School
Mobile, AL08-1997
Skills
- Workplace cleanliness
- Multitasking capacity
- Adaptability and flexibility
- Inventory counting
- Self-motivation
- Work well individually or as a team
Timeline
Dock Specialist
St. Engineering - Mobile Aerospace Engineering
11.2023 - Current
Customer Service Representative
Kingdom Hall of Jehovah's Witnesses
01.2019 - Current
Data Entry
Clark Personnel Service
10.2009 - 11.2023
Cert. Computer Business -
DESI Career Center
GED -
Murphy High School
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