Audiana Arrellin
Chandler,United States
Summary
Reliable, hardworking and passionate service worker experienced in providing comprehensive physical and emotional care to individuals. Has 4+ years of customer service experience and takes a lot of pride in the quality of their work. A strong problem solver with a love for change and taking on challenges. Extremely people-oriented and offers great organizational and interpersonal skills. Highly professional who also enjoys bringing a positive attitude to the work environment.
Overview
7
7
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Gilbert, AZ
11.2023 - Current
- Supported highest standards of conduct and service to support company reputation.
- Won the 'Partner of the Quarter' award, which recognizes partners who bring the Starbucks Missions and Values to life.
- Promoted a positive, team-oriented work environment among baristas, shift supervisors, and other staff.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed morning rush of customers with efficient, levelheaded customer service.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Implemented feedback from customers to improve service quality.
Certified Lash Artist
Amazing Lash Studio
Gilbert, AZ
08.2023 - Current
- Adhered strictly to health and safety regulations when performing lash treatments.
- Participated actively in team meetings focused on improving business operations.
- Remained knowledgeable about new products and services offered by the salon.
- Attended regular professional development courses related to the field.
- Kept records of client visits and updated customer profiles accordingly.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
Document Control Specialist
IES Communications
Chandler, AZ
11.2021 - 01.2023
- Reviewed array of different types of documents, including drawings, spec sheets, and blueprints to maintain accuracy.
- Responded quickly to requests from internal customers regarding the status of their documents or projects.
- Maintained all documents in a secure electronic database.
- Reviewed and verified project documents for completeness, format and compliance with contract requirements.
- Monitored due dates for drawings, specifications and technical manuals.
- Submitted project documentation to management for approval, transmitting approved documents to customer.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Chandler, AZ
03.2017 - 11.2021
- Supervised and trained a team of 5+ baristas to provide an exceptional customer service experience.
- Collaborated with management to set performance goals and evaluate progress.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Education
Esthetics License - Esthetics
The Studio Academy of Beauty
Chandler, AZ03-2023
High School Diploma -
Poston Butte High School
San Tan Valley, AZ06-2017
Skills
- Develops positive workplace relationships
- Customer Service
- Adaptability
- Collaboration
- Conflict Resolution
- Creative Thinking
- Attention to detail
- Open-minded
- Interpersonal Communication
- Time Management
Timeline
Barista
STARBUCKS COFFEE COMPANY
11.2023 - Current
Certified Lash Artist
Amazing Lash Studio
08.2023 - Current
Document Control Specialist
IES Communications
11.2021 - 01.2023
Shift Supervisor
STARBUCKS COFFEE COMPANY
03.2017 - 11.2021
Esthetics License - Esthetics
The Studio Academy of Beauty
High School Diploma -
Poston Butte High School