Melissa Alzaga
SAN DIEGO,CA
Summary
Human Biology major interested in exploring various medical fields. Motivated with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Has experience working in customer service.
Overview
1
1
year of professional experience
Work History
Barista
Con Pane Rustic Breads And Cafe
12.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Takes over 50 calls per day, managing customer inquires.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Trained in all FOH positions allowing for flexibility and aiding in help when needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Learned all required tasks quickly to maximize performance.
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Trained new team members with positive reinforcement and respectful, encouraging coaching
Education
Bachelor of Science - Human Biology
University of California San Diego
La Jolla, CA06.2025
Skills
- Safe Food Handling Practices
- Detail Oriented
- Develops positive workplace relationships
- Problem Solving
- Team player
- Customer Service
- Professional demeanor
- Good Telephone Etiquette
- Multitasking Abilities
- Self-Motivated
- Active Listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Con Pane Rustic Breads And Cafe
12.2022 - Current
Bachelor of Science - Human Biology
University of California San Diego
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