Maren Cobb
Placitas,NM
Summary
Dynamic barista fostering a welcoming atmosphere and enhancing customer experience through effective communication and prompt service. Successfully managed customer flow during peak times and resolved complaints to ensure satisfaction. Trained new staff on food safety practices and coffee knowledge, contributing to a cohesive team environment.
Overview
3
3
years of professional experience
Work History
Barista
Whispering Bean
Rio Rancho, NM
12.2023 - 08.2024
Barista
Soma Coffee Shop
Placitas, NM
05.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed customer flow by providing fast and effective service during peak times.
- Resolved customer complaints professionally and promptly, ensuring satisfaction and loyalty.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Fostered positive team environment through effective communication and collaboration.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Ensured clean and organized workspace, enhancing productivity and safety.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained regular and consistent attendance and punctuality.Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Financial Aid [Work Study/Financial aid assistant]
New Mexico State University
Las Cruces, NM
01.2026 - 05.2026
- Delivered front-line customer service and guidance to over 50 students and parents daily regarding FAFSA completion, scholarship opportunities, and financial aid eligibility.
- Resolved complex student financial inquiries via phone, email, and in-person walk-ins with a high standard of empathy and professionalism.
- Processed, verified, and reviewed financial aid documents, verification forms, and student records with high accuracy in compliance with federal and institutional regulations.
- Utilized enterprise resource planning (ERP) databases and university software to update student financial files, track aid disbursements, and manage confidential data.
- Interpreted complex federal, state, and university financial aid policies to explain award packages and eligibility criteria to families.
- Delivered daily customer service to students and parents, addressing inquiries and enhancing their understanding of financial aid processes.
- Conducted informational workshops to educate students on financial literacy, budgeting, and managing student loans.
- Collaborated with the admissions and registrar offices to resolve discrepancies in student enrollment status and financial aid packaging.
Education
BBA - Finance
University of New Mexico
Albuquerque, NM05-2028
High School Diploma -
Sue Cleveland High School
Rio Rancho, NM05-2024
Skills
- Espresso machine operation
- Cash Register Operation
- POS system operation
- Food safety
- Safe food handling practices
- Order Processing
- Financial Transactions
- Opening duties
- Multitasking and organization
- Attention to detail
- Team collaboration
- Team Player
- Communication skills
- Clear communication
- Conflict resolution
- Decision-making
- Adaptive and creative
- Workplace professionalism
- Performance Improvement
- Safe food handling practices
Timeline
Financial Aid [Work Study/Financial aid assistant]
New Mexico State University
01.2026 - 05.2026
Barista
Soma Coffee Shop
05.2024 - Current
Barista
Whispering Bean
12.2023 - 08.2024
BBA - Finance
University of New Mexico
High School Diploma -
Sue Cleveland High School