Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Preference
Work Availability
Interests
Timeline
Hi, I’m

Zachary Riley

Custer,WA
Zachary Riley

Summary

Dynamic and customer-focused, I excelled at Starbucks by enhancing customer satisfaction and streamlining operations, leading to a noticeable increase in repeat business. Leveraging exceptional beverage preparation skills and a friendly demeanor, I mastered both espresso machine operations and team leadership, significantly contributing to a positive and inviting cafe atmosphere.

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron. Offering strong communication and organizational skills, eager to learn and develop in retail environment.

Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in cashier, or Managing role. Offering reliable and diligent approach, eager to learn and develop in warehouse environment. Brings grasp of organizational methods and can quickly adapt to using warehouse equipment. Ready to use and develop attention to detail and teamwork skills in sorting, and safety roles.

Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in the customer service role.

Overview

9
years of professional experience

Work History

Starbucks, Barista

Barista
04.2022 - 02.2025

Job overview

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Cultivated positive and inviting cafe atmosphere, encouraging repeat business and word-of-mouth referrals.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within cafe.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted additional items with beverages, increasing store sales.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Amazon

Warehouse Sorter
11.2020 - 01.2022

Job overview

  • Maintained a clean and organized work environment, ensuring safety standards were consistently met.
  • Adhered to company policies and procedures while performing daily tasks, contributing to overall operational success.
  • Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
  • Continuously sought opportunities for personal and professional growth by taking on additional responsibilities and seeking feedback from supervisors.
  • Collaborated effectively with team members to optimize workflow and streamline the sorting process.
  • Provided feedback to production team regarding product quality.
  • Weighed products prior to shipment to confirm accuracy.
  • Reduced errors in shipments by diligently cross-checking sorted items against packing lists and order forms.
  • Followed standard operating procedures for inspections and tests.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Ollie's Bargin Outlet

Stocker
02.2019 - 01.2020

Job overview

  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Pietro'S Coal Oven Pizzeria

Cook
01.2019 - 11.2019

Job overview

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Applebee's Grill + Bar

Line Cook
03.2016 - 01.2019

Job overview

  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

Homeschooled
Marshall, TX

High School Diploma
06-2014

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Order taking
  • Cash register operation
  • Decision-making
  • Espresso machine operation
  • Safe food handling
  • Beverage preparation
  • Excellent memory
  • Safe food handling practices
  • POS systems
  • Food preparation
  • Menu memorization
  • Hospitality service expertise
  • POS system operation
  • Professional demeanor
  • Quality control
  • Inventory management
  • Performance improvement
  • New hire training
  • Drink customization
  • Espresso preparation
  • Up-selling
  • Food running
  • Product upselling
  • Ordering procedures
  • Point of sale operation
  • Ingredient restocking
  • Espresso machine operations
  • Customer service
  • Teamwork and collaboration
  • Adaptable and flexible
  • Reliable and dependable
  • Cleaning and sanitizing
  • Multitasking
  • Flexible schedule
  • Relationship building
  • Cooking
  • Table bussing
  • Sandwich preparation
  • Basic math
  • Graphic design
  • Team collaboration
  • Verbal and written communication
  • Workflow management
  • Physical stamina
  • Table setting
  • Recipe adherence
  • Coffee and tea expertise
  • Menu design
  • Coffee brewing
  • Solid problem solver
  • Hospitality and accommodation
  • Opening and closing coordination
  • Positive and professional
  • Calm demeanor
  • Resolving complaints
  • Organizational skills
  • Order preparation
  • Coordinating orders

Accomplishments

  • Memorized ingredients and recipes for 220 specialty drinks.
  • Served individually made coffee drinks to over 250 customers daily.
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual

Work Preference

Work Type

Full TimeInternship

Work Location

HybridOn-SiteRemote

Important To Me

Work-life balanceFlexible work hoursHealthcare benefits401k matchStock Options / Equity / Profit SharingPaid time offTeam Building / Company RetreatsCompany CulturePersonal development programsCareer advancement4-day work weekPaid sick leaveWork from home option
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Music Production

Graphic Design

Art

Gaming

AI

Timeline

Barista

Starbucks, Barista
04.2022 - 02.2025

Warehouse Sorter

Amazon
11.2020 - 01.2022

Stocker

Ollie's Bargin Outlet
02.2019 - 01.2020

Cook

Pietro'S Coal Oven Pizzeria
01.2019 - 11.2019

Line Cook

Applebee's Grill + Bar
03.2016 - 01.2019

Homeschooled

High School Diploma

Similar Profiles

CREATE PROFILE
Zachary Riley