Jennifer Killam
West Jordan,UT
Summary
Dynamic and results-driven professional with extensive experience at Harmons, excelling in exceptional customer service and team leadership. Proven ability to enhance workflow efficiency and foster strong relationships, while adeptly managing inventory and resolving conflicts. Skilled in espresso preparation and committed to maintaining high standards of cleanliness and quality.
Professional in bringing strong commitment to quality and customer satisfaction.
Ensuring each Interaction meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include cash handling, and customer engagement.
Experienced with Utilizes customer service skills to enhance overall guest experience. Strong understanding of inventory management, and maintaining clean workspace.
Professional, skilled in providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise inventory management, with friendly and approachable demeanor.
Motivated Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues.
Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Friendly, with great people skills and sales experience. Dedicated to creating personalized customer experiences. Strong. Team player, Fast Learner and adapt to new Circumstances and challenges. Works well under pressure.
Knowledgeable individual. Customer-oriented candidate recognized for delivering high-quality service, values and mission. Consistently receives excellent feedback and praise from customers.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. likes to have fun
Overview
2026
2026
years of professional experience
Work History
Barista
Harmons
South Jordan, UT
2024 - Current
- Trained and mentored new team members on beverage preparation and customer service standards.
- Supervised daily operations to ensure quality and efficiency in product delivery.
- Developed and implemented process improvements that enhanced workflow and reduced wait times.
- Prepared a variety of espresso-based drinks while maintaining high standards of presentation and taste.
- Managed inventory levels, ensuring availability of supplies while minimizing waste.
- Cultivated strong customer relationships through attentive service and personalized recommendations.
- Resolved customer complaints effectively, promoting loyalty and repeat business.
- Conducted regular equipment maintenance checks to ensure optimal performance and safety compliance.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Assistant Manager
Sizzler Restaurant
West Valley Utah
2020 - Current
- Supported daily operations by coordinating team activities and ensuring smooth workflow.
- Assisted in training new staff on company policies and procedures for enhanced performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Crossing Guard
West Jordan Police Department
West Jordan, UT
2001 - 2021
- Ensured safety of students crossing streets by monitoring traffic and pedestrian flow.
- Communicated effectively with children and parents to promote safe crossing practices.
- Observed traffic patterns to identify potential hazards and report issues promptly.
- Assisted in training new guards on safety procedures and operational protocols.
- Collaborated with local authorities to improve traffic management around school zones.
- Maintained clear visibility while directing pedestrians, enhancing overall safety awareness.
- Adapted quickly to changing weather conditions, ensuring consistent supervision during shifts.
- Implemented efficient communication strategies for alerts regarding school dismissals and emergencies.
- Contributed to a positive atmosphere around the school campus by greeting students and parents with enthusiasm each day.
- Improved student safety by diligently monitoring crosswalks and directing traffic during school arrival and dismissal times.
- Enhanced community relations by courteously interacting with parents, students, and staff on a daily basis.
- Assisted in emergency situations, providing first aid when necessary and contacting emergency services as needed.
- Collaborated with school administrators to identify potential safety hazards and develop strategies for addressing them.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
- Withstood adverse environmental conditions.
- Reported reckless motorists or anyone creating unsafe situations for students to school management.
- Monitored traffic flow to identify safe crossing gaps.
- Communicated with school administration via radio to relay potential problems or dangers.
- Developed key relationships with both adults and children through effective communication and purposeful engagement.
- Reported on-campus vehicle infractions to school administration.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
- Protected safety of students by identifying potential conflicts and working collaboratively with community resource networks to diffuse situations.
- Safely assisted average of [Number] people per day across busy highway in adverse weather conditions and traffic conditions.
- Held 3 educational classes for students to provide information on roadside and crossing safety.
- Contacted school principals to report children not adhering to safe crossing protocols or refusing to follow directions.
- Monitored and manipulated operations of traffic lights to report any malfunctions.
- Coordinated with fellow crossing guards to ensure all intersections were safely monitored during peak hours of foot traffic.
- Informed motorists of relevant traffic regulations, contributing to increased compliance rates around designated crosswalks.
- Supported special events at the school, managing crosswalks during large gatherings such as sports games or performances.
- Participated in ongoing training sessions to stay current on best practices for maintaining a safe crossing environment for students.
- Demonstrated flexibility in adjusting schedule as needed to accommodate changes in school start or end times due to weather conditions or other factors.
- Efficiently communicated with school staff regarding changes in traffic conditions or potential safety concerns affecting students'' routes to school.
- Reduced traffic congestion around school zones through effective communication with drivers and timely movement of pedestrians.
- Promoted pedestrian safety by consistently enforcing traffic laws and educating students about safe crossing practices.
- Maintained a safe environment for students by promptly reporting suspicious activity or behavior to the appropriate authorities.
- Played an active role in promoting overall school safety initiatives through participation in meetings and planning sessions with administration staff members.
- Maintained proper equipment and signage to ensure visibility and compliance with safety standards at all times.
- Aided in efficient student drop-off and pick-up processes by directing vehicle flow near designated areas.
- Fostered a sense of security among students by establishing trust through friendly interactions while maintaining professionalism.
- Built strong relationships with local law enforcement, working together to address any issues that arose near campus intersections.
- Put out barrels and cones to prevent driver access to specific roads or areas.
- Supervised guards when head supervisor was unavailable
Education
GED -
West Jordan High
West Jordan, UT06-1996
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- POS systems
- Food preparation
- Menu memorization
- Hospitality service expertise
- POS system operation
- Coffee machinery
- Professional demeanor
- Quality control
- Inventory management
- Performance improvement
- New hire training
- Drink customization
- Espresso preparation
- Up-selling
- Food running
- Product upselling
- Ordering procedures
- Conflict mediation
- Sales expertise
- Product displays
- Point of sale operation
- Cooking
- Sandwich preparation
- Basic math
- Multitasking and organization
- Clear communication
- Team collaboration
- Verbal and written communication
- Workflow management
- Physical stamina
- Table setting
- Recipe adherence
- Espresso machine operations
- Ingredient restocking
- Calm demeanor
- Hospitality and accommodation
- Opening and closing coordination
- Positive and professional
- Solid problem solver
- Speedy and efficient
- Coffee brewing
- Customer service
- Teamwork and collaboration
- Dining room maintenance
- Front counter maintenance
- Adaptable and flexible
- Reliable and dependable
- Cleaning and sanitizing
- Hospitality and professionalism
- Active listening
- Multitasking
- Flexible schedule
- Multitasking Abilities
- Relationship building
- Food serving and preparation
- Available weekends
- Resolving complaints
- Organizational skills
- Excellent communication
- Cash register operations
- Conflict resolution
- Stocking supplies and retail products
- Workstation maintenance
- Order preparation
- Coordinating orders
Timeline
Barista
Harmons
2024 - Current
Assistant Manager
Sizzler Restaurant
2020 - Current
Crossing Guard
West Jordan Police Department
2001 - 2021
GED -
West Jordan High