Audra Hoover
Sandpoint,ID
Summary
Experienced operations and customer service leader with strengths in team supervision, inventory control, staffing, and order fulfillment. Proven ability to manage daily business tasks, resolve issues, and keep operations running smoothly.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Flipside Finds LLC
Sandpoint, Idaho
10.2025 - Current
- Directed Flipside Finds LLC daily operations across sourcing, pricing, and merchandising.
- Managed customer service operations, ensuring timely and effective support for online buyers.
- Coordinated product photography, listing updates, and order fulfillment.
- Oversaw bookkeeping and maintained accurate sales records to support financial transparency for Flipside Finds LLC.
- Resolved customer complaints swiftly and professionally, fostering a positive business reputation.
- Set pricing structures according to market analytics and emerging trends.
- Analyzed market trends and customer feedback to identify opportunities for growth.
Automotive Technician
Walmart
Ponderay, Idaho
09.2024 - Current
- Performed vehicle inspections and maintenance in Walmart Auto Care Center.
- Changed oil, filters, and fluids for customer vehicles.
- Replaced batteries in customer vehicles, ensuring reliable performance.
- Conducted driveability tests post-repairs to verify vehicle performance and safety.
- Executed minor maintenance services, including gasket replacements and fluid refills.
- Installed tires.
- Updated customers on repair needs and service progress, enhancing transparency.
- Trained technicians on Auto Care Center procedures and equipment.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Maintained clean work bays and followed Walmart safety standards.
- Operated a variety of shop equipment safely and efficiently.
Business Manager
A and L Janitorial LLC
Sandpoint, Idaho
04.2020 - Current
- Managed daily operations for janitorial service crews at commercial client sites.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Coordinated scheduling and staffing for cleaning assignments and special projects.
- Maintained client communication regarding service requests, updates, and concerns.
- Oversaw billing, invoicing, and payment records for A and L Janitorial LLC.
- Supervised payroll processing and employee time records.
- Reviewed contracts, service agreements, and pricing for janitorial accounts.
- Monitored supply inventory and ordered cleaning materials and equipment.
- Developed and implemented policies and procedures to improve operational efficiency.
Assistant Store Manager
Walmart
Ponderay, Idaho
08.2018 - 04.2020
- Managed daily store operations, focusing on customer service, inventory management, and staff scheduling to enhance overall efficiency.
- Led daily Walmart store operations across sales floor, registers, and backroom
- Supervised team members, delivering ongoing training to elevate customer satisfaction and service quality.
- Resolved customer concerns and escalated complex issues
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Organized shift assignments to meet operational needs and customer service goals. for store shifts to achieve adequate staffing.
- Managed daily cash handling procedures, ensuring accurate reconciliation of discrepancies.
- Ensured compliance with all safety regulations throughout the store premises.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Sporting Goods Department Manager
Walmart
Ponderay, Idaho
09.2014 - 08.2018
- Managed Walmart sporting goods department operations and daily associate tasking.
- Monitored inventory levels and ordered sporting goods merchandise through Walmart systems.
- Coordinated freight processing and backroom stocking for Walmart sporting goods.
- Trained associates on Walmart service standards and department procedures.
- Performed quality control checks on incoming shipments of merchandise before stocking shelves with products.
- Conducted regular performance reviews of staff members within the department.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with all safety regulations when handling hazardous materials or equipment.
Sales Associate
Walmart
Ponderay, ID
06.2014 - 09.2014
- Operated cash registers and processed customer transactions.
- Assisted Walmart customers with product questions and store directions.
- Organized merchandise displays to support Walmart store standards.
- Restocked merchandise on sales floor and backroom shelves.
Education
High School Diploma -
Lake Pend Oreille Alternativ High School
Sandpoint, ID06-2013
Skills
- E-commerce merchandising
- Market pricing
- Product photography
- Order processing
- Inventory control
- Bookkeeping software
- Customer service
- Team leadership
- Staffing
- Schedule coordination
- Strategic planning
Timeline
Owner/Operator
Flipside Finds LLC
10.2025 - Current
Automotive Technician
Walmart
09.2024 - Current
Business Manager
A and L Janitorial LLC
04.2020 - Current
Assistant Store Manager
Walmart
08.2018 - 04.2020
Sporting Goods Department Manager
Walmart
09.2014 - 08.2018
Sales Associate
Walmart
06.2014 - 09.2014
High School Diploma -
Lake Pend Oreille Alternativ High School