Jeniffer Castillo
Summary
Proven achiever in e-commerce and administrative efficiency, I significantly enhanced customer satisfaction and operational processes at Walmart and Municipalidad De Santa Rosa, Guatemala. Expert in order fulfillment and customer relations, I excel in leveraging data for personalized upselling and streamlining office systems, fostering team growth and exceeding project goals. Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
16
16
years of professional experience
Work History
Cabin Service Agent
G2 Secured Staff
Miami, FL
11.2024 - Current
- Coordinated cabin cleaning operations to ensure compliance with safety and service standards.
- Implemented efficient workflows for cabin preparation, enhancing overall service delivery.
- Trained new team members on standard operating procedures and safety protocols.
- Conducted quality inspections of cabin services to maintain high customer satisfaction levels.
- Managed inventory of cleaning supplies and equipment to optimize operational efficiency.
- Developed training materials for staff, focusing on best practices in cabin service operations.
- Participated in ongoing training programs to stay current on industry best practices and regulatory requirements for cabin service agents.
Digital Shopper
Walmart
Hialeah, Fl
03.2018 - 10.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
Assistant Office Coordinator
Municipalidad De Santa Rosa, Guatemala
Santa Rosa, Guatemala
04.2010 - 12.2017
- Provided administrative support to various departments, contributing to overall municipal efficiency.
- Handled sensitive information with discretion, maintaining confidentiality when dealing with personnel issues or client data.
- Prepared comprehensive meeting agendas that facilitated productive discussions among team members.
- Streamlined office processes by implementing efficient filing and documentation systems.
- Conducted research as needed for community projects or initiatives, synthesizing information into actionable insights for decision-making purposes.
Education
Associate of Science - Business Administration
Centro Universitario De Santa Rosa CUNSARO
Santa Rosa, Guatemala07-2010
Skills
- Order Fulfillment
- E-commerce strategy
- Strategic promotional planning
- Shipping coordination
- E-commerce merchandising
- Mobile commerce strategy
- Customer Service
- Customer Relations
- Relationship Building
- Attention to Detail
- Analytical decision-making
- Planning and Organization
Accomplishments
- Achieved Sales by completing online orders with accuracy and efficiency.
- Collaborated with team of 10 or more in the development of social projects for the community.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cabin Service Agent
G2 Secured Staff
11.2024 - Current
Digital Shopper
Walmart
03.2018 - 10.2024
Assistant Office Coordinator
Municipalidad De Santa Rosa, Guatemala
04.2010 - 12.2017
Associate of Science - Business Administration
Centro Universitario De Santa Rosa CUNSARO