Multi-talented and collaborative Administrative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 20 years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Hi, I’m
Kecha Burch
Atlanta,GA
Summary
Overview
25
years of professional experience
Work History
Delta Air Lines, IncAtlanta, GA
Cabin Service Agent
07.2022 - Current
Job overview
- Safely clean, sanitize, and provision aircraft cabin including all cabin seating areas, galleys, lavatories, crew rest areas, and cockpits.
- Lift and carry cleaning equipment and cleaning supplies required for servicing aircraft.
- Perform aircraft security inspections in accordance with current safety and security procedures and regulatory requirements.
Cox Media Group AtlantaAtlanta, GA
Multimedia Specialist
10.2005 - Current
Job overview
- Manages Pay for Performance Accounts
- Responsible for confirming fulfillment and accurate, timely orders of digital elements, inserts and print ads.
- Onboarding and training clients with account set up, site configurations and navigation.
- Works with clients to evaluate company’s product and service offerings against customer needs, budget and competitors’ offerings to create proposal and recommend suitable solutions.
- Supports for pre and post-sales needs.
- Monitored analytics data to measure the performance of multimedia campaigns.
- Managed budgeting process for all digital ad campaigns, ensuring costs stayed within allocated budgets.
- Developed and maintained digital advertising campaigns across multiple platforms.
University Of GeorgiaAthens, GA
Administrative Manager
09.2003 - 09.2005
Job overview
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Communicated job expectations and trained staff to promote team building and discipline.
- Developed and implemented administrative procedures to maximize efficiency.
State of GeorgiaBuford, GA
Correctional Officer
06.2002 - 09.2003
Job overview
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
State of GeorgiaAthens, GA
Social Services Case Manager
12.1998 - 06.2002
Job overview
- Monitored client progress, including conducting home visits and completing progress notes.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
State of GeorgiaLawrenceville, GA
Child Support Enforcement Specialist
06.2001 - 02.2002
Job overview
- Prepared correspondence, subpoenas, affidavits, motions, pleadings and other legal documents as needed.
- Advised clients on their rights under applicable state laws concerning child support issues.
Education
Interactive College of TechnologyAthens , GA
from Computer Technology
University Overview
Skills
- Google Ad Management
- Onboarding and training
- Account servicing and management
- Computer proficiency
- Inside sales
- Digital and Print Advertising Sales
- Complaint resolution
- Order Fulfillment
- Safety Procedures
- Schedule Management
- Report Preparation
- Organization and Multitasking
- Microsoft Office Suite
- Customer Service Management
- Strategic Planning
- Office Management
- Training and Coaching
Accomplishments
Accomplishments
Recipient of quarterly "OTP" (Over the top performer) Award in 2015, 2016, 2017, 2018.
Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Timeline
Cabin Service Agent
Delta Air Lines, Inc
07.2022 - Current
Multimedia Specialist
Cox Media Group Atlanta
10.2005 - Current
Administrative Manager
University Of Georgia
09.2003 - 09.2005
Correctional Officer
State of Georgia
06.2002 - 09.2003
Child Support Enforcement Specialist
State of Georgia
06.2001 - 02.2002
Social Services Case Manager
State of Georgia
12.1998 - 06.2002
Interactive College of Technology
from Computer Technology
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