Audra Kaneapua-Kamai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Advisor
Concentrix
09.2017 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with understanding their insurance coverage with United Healthcare (Medicare Advantage plans)
- Maintained high-quality service standards, ensuring positive customer feedback.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
Dispatcher
Eco Cab Hawaii
01.2016 - 03.2017
- Scheduled and dispatched drivers to locations island wide for customers who requested for rides.
- Monitored vehicle locations to coordinate timely arrivals.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized dispatch software to pre-assign (daily) customer destinations to specific drivers who would take them.
Dispatcher
Jan Guard Hawaii
05.2015 - 12.2016
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
- Implemented an automated messaging system for officer check-ins, improving overall staff safety during shifts without compromising operational efficiency.
Transportation Coordinator
Speedi Shuttle
03.2013 - 04.2015
- Assisted in the coordination of daily transportation operations.
- Ensuring that's Tourist Families traveling in a large group got to their destination from the airport in a timely matter and offered a ride back to their return flights at the end of their stay.
Education
High School Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI06.2005
Skills
- Call center experience
- Customer Relations
- Building rapport
- Microsoft Excel
- Microsoft Word Types 65 WPM
- Power Point
- Documentation
- Money handling abilities
- Problem-solving abilities
Timeline
Customer Service Advisor
Concentrix
09.2017 - Current
Dispatcher
Eco Cab Hawaii
01.2016 - 03.2017
Dispatcher
Jan Guard Hawaii
05.2015 - 12.2016
Transportation Coordinator
Speedi Shuttle
03.2013 - 04.2015
High School Diploma -
Governor Wallace Rider Farrington High School