Corletta Davis
Customer Service Rep
North Chicago,IL
Summary
Using the skills that I naturally possess, such as communicating effectively and with a smile, providing excellent customer service and offering creative ideas/solutions to ensure we keep happy customers. I am a productive team player, willing to learn new things and further grow within the company. Active listener, I gain product knowledge. I am patient and have empathy for others. I work to satisfy all customers’ needs and requests and respond to their queries in a timely manner while I aspire to deliver a positive customer experience.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
29
29
years of professional experience
Work History
Customer Service Representative 2/Interim Team Lead
ZF Services, LLC
10.2018 - Current
- Worked in close partnership with the ZF Account Manager and Account Representative in order to maintain a great relationship with many ZF customers.
- Processed and created deliveries for customers.
- Provide updates as it relates to products, orders and schedule agreements to customers.
- Entered customer phone orders in SAP as well as answered customer calls for pricing and availability.
- Researched and analyzed documents containing pricing or quantity discrepancies. Worked cross-functionally with the Credit, Sales, Warehouse and QC departments in order to resolve the issues also communicated with various departments such as Accounting, Product Management, Planning and Logistics in order to resolve issues with orders.
- Processed customer purchase orders, warranty exchanges, repairs and returns using SAP.
- Issued RGA's to customer and processed core returns for credits to be issued.
- Centum online shop Specialist.
- Work closely with the CS team lead as it relates to training new CSR's.
- Work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience.
- Run reports of open orders/back orders for customer awareness.
- Handled escalations in regard to customers and SAP system
- Attending Sales meeting
- Work closely with the service techs and shop techs on shop orders and repairs to transmission. CV, Industrial Drive and Off HWY production.
Customer service Representative
Quest Solutions Group ZF
Vernon Hills, IL
09.2017 - 10.2018
- Entering detailed information correctly to place orders or provide a quote which includes processing and created deliveries.
- Provide status updates for customer orders.
- Issue RGA's, K1 and K2 claims.
- Updating serial numbers in the system to issue customers credits.
- Research parts etc. to provide price and availability for inquiry of parts etc. requested.
- Daily monitoring of customer portals for shipments.
Customer Service Representative
LTD Commodities
Bannockburn, IL
10.2016 - 05.2017
- Data entry, take payments, resolve any issues for customers regarding account.
- Ranging from 80-100+ calls per day.
- Tracking shipments, reshipping orders, filing lost package claims etc.
- Email support and Live chat
Transportation Coordinator
Arvato Digital
Pleasant Prairie, WI
12.2014 - 05.2016
- Schedule pickups with vendors such as Fedex, Ceva, UPS Freight and many more.
- Insured that correct packages were being shipped by right shipper and to the correct locations.
- Created Bill of Landings for trucking vendors.
- Filed paperwork.
- Checked truckers in and out of building.
- Accomplishments
- By this being the first time that I've worked as a transportation specialist, I learned every proper procedure for each Carrier. I became more efficient in SAP.
- Skills Used
- Fax, email, Internet, SAP
Customer Service Representative
Hearthware Home Products
Libertyville, IL
08.2012 - 08.2014
- Communicating daily with DHL and USPS for specialty orders
- Corresponding with customers via email or phone with regard to back orders, payments and any unresolved issues.
- Successfully handling complaints, concerns and suggestions from customers to resolve issues.
- Processing data entry in placing customer's orders in a fast-paced environment
- Relayed messages to supervisor as needed
Warehouse Worker
Paramount Staffing
Arlington Heights, IL
03.2011 - 08.2012
- Machine Operator
- Assist in different areas daily in the preparation and shipping of pizzas to numerous companies.
Customer Service Call Center Representative
Chase Professionals
Arlington Heights, IL
11.2010 - 03.2011
- Assisting supervisors in cleaning and deliver laundry to various hospitals
- Preparing work orders for distribution to service co-workers
- Executing daily operations of laundry services
Customer Service Call Center Representative
Select Remedy
Gurnee, IL
05.2010 - 09.2010
- Processing orders from inbound callers with regard to pool supplies
- Placing outbound calls to customers to confirm provide shipping instructions or resolve an issue with product/service
- Assisting subordinates and supervisors to identify and resolve concerns regarding pricing or backorders.
Customer Service/Cashier
Jewel Osco
Lake Forest, IL
03.2009 - 08.2009
- Processing customer and employees purchase transactions via credit card, checks and cash
- Verifying transaction amounts and issuing receipts for funds received
- Successfully handling complaints, concerns, and suggestions from customers to resolve issues
Telemarketer
Performance Center of America (PCA)
Grayslake, IL
08.2008 - 01.2009
- Handling inbound and outbound calls related to sales
- Offering local companies free service to advertise client's business
Customer Service Call Center Representative
Jasco Uniform
Vernon Hills, IL
02.2008 - 06.2008
- Processing uniform and medical supply orders
- Communicating daily with DHL and USPS for specialty orders
- Handling customer concerns and issues efficiently
- Corresponding with customers via email or phone with regard to back orders, payments and any unresolved issues
Collections
Cash Net USA
Lake Bluff, IL
09.2007 - 02.2008
- Placing inbound and outbound calls to current payday loan customers regarding payment arrangements or pay full outstanding account balances
Customer Service Representative
Randstad
Waukegan, IL
01.2007 - 05.2006
- Assisting customers with prescription modifications, placing orders, and other related concerns
- Data Entry orders via Lotus notes, SAP software processing
Core Technician
Baxter Health Care
Vernon, IL
10.2003 - 03.2005
- Downloading software unto micro-chips that are later inserted for proper IV machine usage
Customer Service Representative
Salem Services / Lakeside Collections
Lincolnshire, IL
05.2001 - 06.2003
- Processing data entry in placing customer's orders in a fast-paced environment
- Relayed messages to supervisor as needed
Front End Manager
Super One Foods
Ruston, LA
11.1997 - 03.2001
- Assisting customers with wire transfers, money orders, refunds and general inquires
- Processing daily ledger of store transactions from opening to closing
- Training new employees and creating shift schedules
Education
Certificate -
College of Lake County / Repatriate Program
06-2011
G.E.D - undefined
Bernice High School
06-1997
Skills
- Proficient in all Microsoft Office including PowerPoint, AS400, Word Processing, SAP system, Typing 65 wpm, Data Entry 10,000 kph
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Product knowledge
- Order processing
- Team development
- Customer relationship management (CRM)
- Prioritization
- Staff training
- Building rapport
- Account management
Timeline
Customer Service Representative 2/Interim Team Lead
ZF Services, LLC
10.2018 - Current
Customer service Representative
Quest Solutions Group ZF
09.2017 - 10.2018
Customer Service Representative
LTD Commodities
10.2016 - 05.2017
Transportation Coordinator
Arvato Digital
12.2014 - 05.2016
Customer Service Representative
Hearthware Home Products
08.2012 - 08.2014
Warehouse Worker
Paramount Staffing
03.2011 - 08.2012
Customer Service Call Center Representative
Chase Professionals
11.2010 - 03.2011
Customer Service Call Center Representative
Select Remedy
05.2010 - 09.2010
Customer Service/Cashier
Jewel Osco
03.2009 - 08.2009
Telemarketer
Performance Center of America (PCA)
08.2008 - 01.2009
Customer Service Call Center Representative
Jasco Uniform
02.2008 - 06.2008
Collections
Cash Net USA
09.2007 - 02.2008
Customer Service Representative
Randstad
01.2007 - 05.2006
Core Technician
Baxter Health Care
10.2003 - 03.2005
Customer Service Representative
Salem Services / Lakeside Collections
05.2001 - 06.2003
Front End Manager
Super One Foods
11.1997 - 03.2001
G.E.D - undefined
Bernice High School
Certificate -
College of Lake County / Repatriate Program