AUDRA LEWIS
Harvey,LA
Summary
Detail-oriented office manager with proven skills in team leadership, organization, and customer service. Experienced in managing daily operations, training staff, and enhancing team collaboration to drive productivity and service quality.
Overview
25
25
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER
Empire Motorsports LLC
Metairie, Louisiana
10.2016 - Current
- Managed daily office operations for a busy motorsports company.
- Organized company events and meetings to enhance team collaboration.
- Maintained office supplies inventory and placed orders as needed.
- Handled customer inquiries and provided exceptional service support.
- Assisted in budgeting and financial tracking for office expenses.
- Trained new employees on office procedures and company policies.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Shift Leader
McDonald's Restaurant
Marrero, Louisiana
03.2018 - 08.2021
- Supervised team during shifts to ensure efficient operations and service quality.
- Trained new crew members on procedures and customer service standards.
- Managed inventory levels and restocked supplies as needed throughout the shift.
- Enforced health and safety regulations to maintain a clean working environment.
- Coordinated team schedules to optimize staffing during peak hours.
- Assisted in resolving customer complaints to enhance guest satisfaction.
- Monitored food preparation processes for consistency and quality assurance.
- Implemented training sessions to improve team performance and efficiency.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Assistant Manager
Applebee's
Metairie, Louisiana
01.2012 - 02.2018
- Assisted in managing daily restaurant operations and staff schedules.
- Ensured high standards of food quality and customer service.
- Trained new employees on company policies and procedures.
- Supported team in resolving customer complaints effectively.
- Monitored cleanliness and organization of dining and kitchen areas.
- Implemented promotional events to enhance guest experience.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Shift Leader
Walmart
Gretna, Louisiana
09.2000 - 01.2012
- Supervised daily operations and ensured smooth workflow in fast-paced environment.
- Trained and mentored team members on customer service standards and procedures.
- Managed inventory levels and coordinated supplies with suppliers for efficient service.
- Handled customer complaints and resolved issues promptly to maintain satisfaction.
- Assisted in scheduling shifts to ensure adequate coverage during peak hours.
- Enforced health and safety regulations to create a safe working environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on shift operations.
Education
High School Diploma -
O PERRY WALKER
New Orleans, LA05-1988
Skills
- Office management
- Event planning
- Budgeting
- Customer service
- Invoice tracking
- Team leadership
- Scheduling
- Problem solving
- Effective communication
- Conflict resolution
- Staff training
- Employee training
Certification
CERTIFIED TAX PROFESSIONAL
Timeline
Shift Leader
McDonald's Restaurant
03.2018 - 08.2021
OFFICE MANAGER
Empire Motorsports LLC
10.2016 - Current
Assistant Manager
Applebee's
01.2012 - 02.2018
Shift Leader
Walmart
09.2000 - 01.2012
High School Diploma -
O PERRY WALKER