Audra Martin
Cheyenne,WY
Summary
Detail-oriented and organized professional with 10+ years of experience managing office operations and providing exceptional customer service. Skilled in handling telephone switchboards, resolving customer complaints, and maintaining accurate records. Proficient in administrative support tasks such as proofreading, transcribing handwritten information, and working with financial documents. Adept at scheduling, canceling and rescheduling appointments/consults, completing insurance forms, and transmitting medical records. Capable of collaborating with team members to plan events and activities and taking necessary disciplinary actions to address performance issues. Possesses exceptional time management skills to orchestrate multiple tasks simultaneously while meeting deadlines with precision. A natural problem-solver with a commitment to constantly enhance skill sets and actively seeks out opportunities to learn and grow. Thrive under pressure and motivated to find solutions that benefit the team and reach organizational objectives.
Overview
11
11
years of professional experience
Work History
Instructional Paraprofessional
Laramie County School District 1
Cheyenne, WY
08.2024 - Current
- Assisted in implementing individualized education plans, ensuring tailored support for diverse learning needs.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Served as a positive role model for students, demonstrating professionalism and dedication to their education at all times.
- Monitored student progress through ongoing assessments and adjusted instructional strategies accordingly, resulting in more targeted support.
- Supervised students during lunch periods, recesses, or other non-instructional times while maintaining a safe environment for all children present.
- Coordinated extracurricular activities for students, encouraging social interaction and personal growth outside of the classroom setting.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Copied, organized and distributed classroom assignments or other paperwork.
- Supported classroom activities, enhancing student engagement and participation.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
Executive Administrative Assistant
RLR, LLP
Cheyenne, WY
07.2023 - 06.2024
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments and handled calenders for senior leadership.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Screened personal and business calls and directed to appropriate party.
Operations Supervisor
TJX Companies
Cheyenne, WY
09.2020 - 06.2023
- Supervised daily operations to ensure workflow efficiency and adherence to safety protocols.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Conducted performance evaluations, providing constructive feedback to enhance team performance.
- Collaborated with cross-functional teams to streamline processes and improve overall service delivery.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
Medical Receptionist
Yuma Vision Source
Yuma, CO
07.2015 - 09.2020
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Processed insurance claims and verified patient eligibility for seamless billing procedures.
- Maintained electronic health records, ensuring accuracy and compliance with regulations.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Completed clerical duties and tasks for clinic administration.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Checked patient insurance, demographic, and health history to keep information current.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
Education
High School Diploma -
East High School
Cheyenne, WYSkills
- Administrative Support
- Customer Service
- Process Optimization
- Business Administration
- Database Administration
- Workflow Planning
- Multi-line Phone Proficiency
- Quality Assurance
- Teamwork & Collaboration
- Training & Development
- Staff Supervision
- Relationship Building
Timeline
Instructional Paraprofessional
Laramie County School District 1
08.2024 - Current
Executive Administrative Assistant
RLR, LLP
07.2023 - 06.2024
Operations Supervisor
TJX Companies
09.2020 - 06.2023
Medical Receptionist
Yuma Vision Source
07.2015 - 09.2020
High School Diploma -
East High School