Summary
Overview
Work History
Education
Skills
Safe Driver Award 30 Years
Timeline
Generic

Audra Means

Sunnyside,WA

Summary

Dedicated professional with a proven track record at USPS, excelling in customer service and time management. Recognized for achieving high accuracy in mail delivery while fostering strong relationships. Skilled in problem-solving and safe driving, effectively training new employees and enhancing team performance in fast-paced environments.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

34
34
years of professional experience

Work History

Rural Mail Carrier

USPS, United States Postal Service
10.1995 - Current
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.

Sandwich Artist/Cashier

SUBWAY®Restaurants
05.1991 - 08.2006
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.

Department Supervisor/Cashier

Bi-Mart
08.1999 - 10.2004
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 5 employees, delegated tasks and held each employee accountable for completing assignments.
  • Handled cash register, returns, and refunds.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Education

High School Diploma -

Sunnyside High School
Sunnyside, WA
05-1989

Skills

  • Dependability
  • Observation
  • Prioritization
  • Safe driving
  • Hand-eye coordination
  • Attention to detail
  • Problem-solving
  • Time management
  • Multitasking
  • Self motivation
  • Active listening

Safe Driver Award 30 Years

I have been recognized every year for no accidents when performing my duties as a Rural carrier for USPS.

Timeline

Department Supervisor/Cashier

Bi-Mart
08.1999 - 10.2004

Rural Mail Carrier

USPS, United States Postal Service
10.1995 - Current

Sandwich Artist/Cashier

SUBWAY®Restaurants
05.1991 - 08.2006

High School Diploma -

Sunnyside High School

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Audra Means