Audra Hillmon
Ashburn,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Personal Shopper
Wal-Mart
10.2019 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Money Center & Customer Service
Wal-Mart
10.2013 - 10.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Shift Leader
Dollar Tree
07.2008 - 11.2011
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Customer Service Representative
Corporate Express
05.1997 - 05.2006
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Pebblebrook High School
Mableton, GA06.1995
Skills
- Problem-Solving Skills
- Verbal and Written Communication
- Customer Support
- Call Center Operations
- Problem Resolution
- Inbound Phone Call Management
- Online Ordering Familiarity
Timeline
Personal Shopper
Wal-Mart
10.2019 - Current
Money Center & Customer Service
Wal-Mart
10.2013 - 10.2019
Shift Leader
Dollar Tree
07.2008 - 11.2011
Customer Service Representative
Corporate Express
05.1997 - 05.2006
High School Diploma -
Pebblebrook High School
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