Allison Abreu
Punta Gorda,USA
Summary
Customer-oriented professional dedicated to delivering exceptional service through swift responses to customer needs. Proven track record in converting prospects into loyal customers while maintaining consistent sales performance. Strong skills in relationship building, effective communication, and multitasking. Experienced in problem-solving and account management to enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Walmart
Punta Gorda, FL
08.2024 - Current
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Assisted in selecting items according to customer preferences.
- Greeted customers and provided excellent customer service.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Implemented feedback from clients to continuously improve service and client satisfaction.
Cahier & Food Station
545 Banh Mi Cafe
Davie, USA
01.2021 - 02.2022
- Cooked batches of food according to standard recipes.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Helped customers manage large purchases by collecting items from shelves.
- Prepared beverages and filled food orders for customers.
Personal shopper
Walmart supermarket
12.2021 - 02.2022
- Fulfill Customer Orders: Review online orders, locate items on shelves or in the warehouse, and prepare them for pickup or delivery.
General Representative Service
Nothing Bundt Cakes
Pembroke Pines, USA
09.2019 - 12.2020
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Educated customers on promotions to enhance sales.
Cashier
Foodtown Supermarkets
Davie, USA
08.2018 - 11.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Operated cash register for cash, check and credit card transactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers by answering questions and fulfilling requests.
- Counted cash in register drawer at beginning and end of shift.
Cashier
Apropo
Davie, USA
08.2018 - 05.2019
- Cooked batches of food according to standard recipes.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Strategically plated hot meals and salads in aesthetically pleasing arrangements.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments, and issue receipts.
- Checked prices for customers and processed items sold by scanning barcodes.
- Prepared beverages and filled food orders for customers.
Hostess
Hilton Garden Inn Ft. Lauderdale Aiport - Cruise Port
Dania Beach, USA
10.2016 - 08.2018
- Took information about guests' party size, led to seating, offered menus and answering possible questions.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Recorded available tables after seating each party using the notes.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Informed servers of newly seated parties for speedy service.
- Answered customer questions about hours, seating and general information.
Education
Associate of Arts - Physical Therapy
Broward College
Fort Lauderdale, FL05.2025
High School Diploma -
U.E.P. Colegio La Chinita
Maracaibo, Venezuela12.2015
Cevaz - English Course: English Education
Cevaz
Maracaibo, Venezuela07.2014
Skills
- Product Sales
- Client Needs Assessment
- Product and service sales
- Store opening and closing
- Payment processing
- Responsible
- Menu Memorization
- Food Preparation and Safety
- Interactive Communication Skills
- Telephone etiquette
- Problem-solving skills
- Strategic Planning
- Bilingual customer service representative (English - Spanish)
- Problem solving
- Customer service
Timeline
Personal Shopper
Walmart
08.2024 - Current
Personal shopper
Walmart supermarket
12.2021 - 02.2022
Cahier & Food Station
545 Banh Mi Cafe
01.2021 - 02.2022
General Representative Service
Nothing Bundt Cakes
09.2019 - 12.2020
Cashier
Foodtown Supermarkets
08.2018 - 11.2019
Cashier
Apropo
08.2018 - 05.2019
Hostess
Hilton Garden Inn Ft. Lauderdale Aiport - Cruise Port
10.2016 - 08.2018
Associate of Arts - Physical Therapy
Broward College
High School Diploma -
U.E.P. Colegio La Chinita
Cevaz - English Course: English Education
Cevaz