Summary
Overview
Work History
Education
Skills
Attributes
Timeline
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Stantavia Witt

Summary

Highly qualified and results driven professional with proven track record of exceeding client expectations. Recognized for providing outstanding customer service which ultimately lead to a positive outcome for both the facility and clients. Highly skilled at answering questions and providing answers. Experienced in increasing efficiency, productivity, and revenue. Exceptional work and flexibility.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Walmart
04.2020 - 08.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.

Customer Service Representative

Teleperformance
09.2020 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Teacher's Assistant

Kids R Kids Learning Academy
08.2022 - 09.2022
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.

Customer Service Representative

Willis Towers Watson
06.2022 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

General Dynamics
09.2021 - 04.2022
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Afni
03.2023 - 08.2023
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Customer Service Representative

General Dynamics
08.2023 - Current
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided primary customer support to internal and external customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Associate of Science -

Bossier Parish Community College
Bossier City, LA
05.2022

High School Diploma -

Captain Shreve High School
Shreveport, LA
05.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Customer Relations
  • Data Entry
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Payment Processing
  • Scheduling
  • Follow-up skills
  • Customer satisfaction measurement
  • Order Processing
  • Documentation
  • Live chat support
  • Technical Support
  • Product Sales
  • Customer Education
  • Retail store support
  • Stock management
  • Delivery Scheduling
  • Warehousing functions

Attributes

Proficient in Microsoft Office, Powerpoint ,Excel, Windows, Outlook, Internet research, Google Suite.
Proficient in all general office skills; Data entry, email, faxing/ filing, and operating systems.
Familiar With the Remote Communication and Collaboration Tools.
Consistently met performance milestones in speed, accuracy, and volume.
Exceeded corporate target for customer satisfaction for 6 months in a row.
Scored in the top 25% of employee in successful resolution of issues.
Experience with software applications in an office/remote environment.
Processed oriented data entry with 5+ years of experience.

Timeline

Customer Service Representative

General Dynamics
08.2023 - Current

Customer Service Representative

Afni
03.2023 - 08.2023

Teacher's Assistant

Kids R Kids Learning Academy
08.2022 - 09.2022

Customer Service Representative

Willis Towers Watson
06.2022 - 12.2022

Customer Service Representative

General Dynamics
09.2021 - 04.2022

Customer Service Representative

Teleperformance
09.2020 - 09.2021

Personal Shopper

Walmart
04.2020 - 08.2021

Associate of Science -

Bossier Parish Community College

High School Diploma -

Captain Shreve High School

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Stantavia Witt