Audra Schinbeckler
Columbus
Summary
Dynamic Regional Operations Director with a strong background in managing multifamily housing portfolios. Known for driving occupancy growth, reducing vacancy days, and enhancing tenant satisfaction through effective team leadership and operational audits. Proficient in compliance, contract negotiation, and implementing strategies for financial performance.
Overview
11
11
years of professional experience
Work History
Regional Operations Director
North York Residential
Columbus
06.2025 - Current
- Directed operations for an 8-property portfolio totaling 1,500+ units, improving occupancy from 88% to 94% while reducing delinquency by 15%.
- Developed and mentored property managers, enhancing operational consistency and increasing resident satisfaction across multiple communities.
- Partnered with ownership groups to implement portfolio-wide initiatives focused on occupancy growth, compliance, and financial performance.
- Conducted operational audits and site reviews to ensure adherence to company standards and regulatory requirements.
- Implemented unit-turn processes that reduced vacancy days and improved readiness tracking.
- Negotiated vendor contracts to enhance service delivery and maintain cost control across an 8-property portfolio.
- Led and developed multi-site maintenance and office teams supporting 1,500+ units, improving operational consistency and resident satisfaction.
- Managed payroll and staffing processes for multi-site teams while maintaining compliance and operational efficiency.
- Implemented procedures to streamline property management and elevate tenant satisfaction.
- Oversaw daily operations to maintain efficient workflow across multiple residential sites.
Property Manager
Monarch Investment
07.2022 - 06.2025
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Followed up on delinquent tenants and coordinated collection procedures.
- Train Leasing Agents on systems and procedures.
- Go over all applications and move in documentation before they are approved and filed.
- Maintained occupancy above 96% while overseeing operations for a multifamily community and achieving collection goals.
- Led and developed a team of 6 onsite associates and maintenance professionals, consistently exceeding occupancy and collection goals.
Multi Site Property Manager
T&R Properties
Blacklick
06.2020 - 07.2022
- Managed 2 communities with over 400 units, ensuring operational efficiency and tenant satisfaction.
- Maximized rental income while minimizing expenses through effective planning and control.
- Completed final move-out walk-throughs with tenants to identify repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Cultivated strong professional relationships with maintenance staff and residents, fostering collaboration and enhancing service delivery.
- Promptly responded to tenant complaints and concerns for 2 properties.
- Developed and executed plan to achieve and maintain 97% or better rate of occupancy.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Distributed and followed up on tenant renewal notices.
- Communicated effectively with owners, residents, and on-site associates.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Leasing Agent
Showe Management
Columbus
10.2015 - 06.2020
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Administered operations to handle the needs of more than 300 tenants across 270 property units.
- Escalated any major issues to property manager for immediate remediation.
- Performed background, reference, and credit checks as part of screening process of prospective tenants.
- Distributed and followed up on tenant renewal notices.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Kept meticulous records of all correspondence between management and tenants.
Education
High School Diploma -
Westerville-South High School
Westerville, OHSkills
- Portfolio Management
- Multi-Site Operations
- Financial oversight
- Financial Analysis
- Revenue growth
- Resident Retention
- Contract negotiation
- Fair Housing Compliance
- Capital Improvement Projects
- Yardi
- CRM Flex / CRM IQ
- Microsoft Office
- Leadership development
- Strategic Partnerships
Timeline
Regional Operations Director
North York Residential
06.2025 - Current
Property Manager
Monarch Investment
07.2022 - 06.2025
Multi Site Property Manager
T&R Properties
06.2020 - 07.2022
Leasing Agent
Showe Management
10.2015 - 06.2020
High School Diploma -
Westerville-South High School