Audra Skovranek
North Olmsted,OH
Overview
17
17
years of professional experience
Work History
Patient Care Nursing Assistant/HUC
Cleveland Clinic
02.2008 - Current
- Assisted patients with activities of daily living, promoting independence and comfort during their stay.
- Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
- Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
Patient Service Specialist
Cleveland Clinic
11.2020 - 02.2021
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Education
Some College -
Cuyahoga Community College District
High school diploma -
Mansfield High School
Skills
- Patient Observation
- Vital signs monitoring
- Compassionate Care
- Professionalism and Ethics
- Clerical assistance
- Time Management
- Teamwork and Collaboration
- Problem-Solving
Timeline
Patient Service Specialist
Cleveland Clinic
11.2020 - 02.2021
Patient Care Nursing Assistant/HUC
Cleveland Clinic
02.2008 - Current
Some College -
Cuyahoga Community College District
High school diploma -
Mansfield High School