Audra Vieira
New York,NY
Summary
Dedicated Care Manager with a strong background in developing personalized care plans and coordinating patient services. Skilled in conducting risk assessments and collaborating with healthcare professionals to enhance patient care. Known for strong communication and problem-solving abilities, and providing empathetic support to improve quality of care.
Overview
9
9
years of professional experience
Work History
Care Manager
Tri-County Care
Monsey, NY
06.2019 - Current
- Complete comprehensive assessments for clients with intellectual and developmental disabilities, chemical dependency, mental health issues and other social service needs
- Develop life plans with clients, family and service providers; and assist clients with transition between levels of care
- Identify available resources and actively manage referrals, engagements and follow-ups
- Maintain written documentation of service delivery and client information while practicing all HIPAA regulations
Graduate Psychology Intern
Boys & Girls Club of Metro Queens
Richmond Hill, NY
09.2018 - 12.2018
- Collaborated with and assisted staff in designing and implementing activities and assignments to encourage clients' intellectual, creative, artistic, and athletic enrichment and abilities
- Assisted clients with completing after school program assignments, projects, and activities
- Answered student and parent questions, provided emotional support, a friendly attitude, and general guidance
- Built rapport with clients to facilitate a trusting relationship and provide setting conducive to growth
Coordinator, Auxiliary Services
Pace University
New York, NY
06.2017 - 08.2018
- Provided front-line customer support for card production, meal plan administration, Campus Card deposits, and vending, printing, and other customer support duties
- Assisted with the daily administration of One Card Transaction System including reader network, Data Card production, Pharos copy and print services
- Coordinated the preparation of carding events and develop and implement marketing strategies for orientations
Program Coordinator, Young Leadership Program
Alzheimer's Foundation of America
New York, NY
08.2016 - 12.2016
- Managed and develop the Young Leadership Program while maintaining the AFA Teens Scholarship website
- Led the administration of the Raise Your Voice For Care college initiative
- Liaised with schools, colleges and universities nationwide to implement new Young Leadership Chapters
- Provided guidance and supervision to AFA on Campus and AFA Teens chapters and performed community outreach
- Responded to client training and educational inquiries and sustained regular communications with professionals
- Maintained database of trained professionals and processed renewals and certifications of trainees
- Identified and recommended changes to existing processes to improve the accuracy, efficiency and responsiveness of the customer service department.
- Provided logistical support for programs, meetings and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance.
Education
Master of Science - Psychology
Mercy College
Dobbs Ferry, NY01.2018
Bachelor of Science - Psychology & Education
Mercy College
Dobbs Ferry, NY01.2016
Skills
Client relations
Organization and planning
Data management
Care plan development
Crisis intervention
Case management
Program coordination
Team leadership in care settings
HIPAA compliance
Long-term care coordination
Timeline
Care Manager
Tri-County Care
06.2019 - Current
Graduate Psychology Intern
Boys & Girls Club of Metro Queens
09.2018 - 12.2018
Coordinator, Auxiliary Services
Pace University
06.2017 - 08.2018
Program Coordinator, Young Leadership Program
Alzheimer's Foundation of America
08.2016 - 12.2016
Master of Science - Psychology
Mercy College
Bachelor of Science - Psychology & Education
Mercy College