Audra White
Portland,OR
Summary
Results-driven Client Success Manager with expertise in managing client relationships and enhancing customer satisfaction. Skilled in strategic account management and problem-solving, with a proven record of retaining high-value clients and building long-term partnerships. Committed to driving revenue growth and exceeding customer expectations.
Overview
8
8
years of professional experience
Work History
Senior Client Success Manager
TrovaTrip
Portland, OR
07.2025 - 04.2026
- Trained sales team of 4 managers and 10 reps on effective onboarding and conversion of new business leads
- Mentored new-hire Client Support Specialist in qualifying and onboarding new leads
- Collaborated with product and engineering teams to provide client feedback and prioritize platform improvements
Client Success Manager
TrovaTrip
Portland, OR
05.2024 - 07.2025
- Employed consultative sales approach to identify unique client needs and develop tailored product visions that align with long-term business goals
- Coached clients and implemented customized content strategies to maximize platform utilization and enhance brand growth
- Managed sales cycle from initial outreach to renewal for 100+ active accounts, ensuring client satisfaction and retention
Account Executive
TrovaTrip
Portland, OR
10.2023 - 05.2023
- Managed sales cycle from initial outreach to close, securing over 50 accounts
- Demonstrated listening skills and emotional intelligence to address customer objections, employing problem-solving techniques to highlight value proposition and achieve successful conversions
- Analyzed quantitative data to optimize trip planning and promotion, providing recommendations that enhanced creator engagement and trip sales
ECommerce Manager
HomePlace Furniture & Design
Portland, OR
12.2022 - 10.2023
- Scaled monthly online store sessions 10x, from $3K to $30K, by developing and implementing a comprehensive SEO strategy
- Built and managed Shopify website to streamline online sales process
- Adopted and implemented Shopify apps and integrations to enhance customer experience
- Created content and marketing campaigns to effectively promote shippable products
Sales Support Specialist
City Home
Portland, OR
04.2022 - 09.2022
- Conducted 50+ in-home design consultations and presentations, regularlly closing $25K - $75K sales while managing project delivery and installation
- Led weekly sales meetings and trained 10 managers and reps on product knowledge
- Overhauled POS system for reporting inventory (40K SKUs across 150+ vendors), simplifying product ordering and streamlining search functions
Lead Designer & Salesperson
City Home
Portland, OR
10.2018 - 04.2022
- Achieved over $1M in sales as the first individual in the company to reach this milestone (2020)
- Led design projects from concept to completion, ensuring alignment with client objectives.
- Collaborated with cross-functional teams to develop innovative interior design solutions.
- Created detailed design plans and presentations for client review and approval.
Education
Interior Design Certification -
Heritage School of Interior Design
12-2016
BA - Psychology
Lewis & Clark College
05-2016
Skills
- HubSpot
- Asana
- Google Workspace
- Microsoft Office Suite
- Shopify
- Squarespace
- Spanish
- AutoCAD
- Sketchup
Timeline
Senior Client Success Manager
TrovaTrip
07.2025 - 04.2026
Client Success Manager
TrovaTrip
05.2024 - 07.2025
Account Executive
TrovaTrip
10.2023 - 05.2023
ECommerce Manager
HomePlace Furniture & Design
12.2022 - 10.2023
Sales Support Specialist
City Home
04.2022 - 09.2022
Lead Designer & Salesperson
City Home
10.2018 - 04.2022
Interior Design Certification -
Heritage School of Interior Design
BA - Psychology
Lewis & Clark College