Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Phillips

Charleston,SC

Summary

Seasoned Client Success Manager with extensive and successful background in managing and growing key accounts in various industries. Recognized for strong communication skills, strategic planning abilities, and relationship-building expertise. Have successfully increased account retention rates by 70% and grown client base significantly through proactive engagement strategies. Proven proficiency in leveraging market trends to drive business growth and meet sales objectives.

Overview

25
25
years of professional experience

Work History

Senior Client Success Manager

Nice Commerce
10.2020 - 10.2024
  • Managed customer onboarding and fostered over 40 customer relationships from privately owned to Enterprise companies by communicating appropriate goals, expectations and delivering positive outcomes
  • Achieved average customer satisfaction service rating of of 92%
  • Developed and streamlined service procedures, raising client satisfaction by 35% in six months
  • Analyzed sales reports to identify opportunities for growth within the key accounts portfolio.
  • Managed and helped execute FBA Prep
  • DTC and B2B eCommerce order fulfillment
  • SaaS training
  • Reported monthly KPIs and weekly metrics
  • Processed API integration for apparel, health and beauty, and hazardous goods

Independent Brand Consultant

Rachel Phillips
11.2016 - 08.2020
  • Managed approximately 30 incoming calls and emails and per day from customers
  • Analyzed competitive landscape, identified target audiences, and developed sales plans for key clients.
  • Collaborated with creative teams to develop effective visual designs that aligned with client objectives.
  • Advised clients on best practices for maintaining a cohesive brand identity across all touchpoints.
  • Expanded clientele base 60% through effective networking and relationship-building techniques.

Southeastern Regional Sales Manager

Dubarry of Ireland
08.2014 - 10.2016
  • Managed over 100 retail accounts across 7 states and consistently achieved high sales targets.
  • Developed and implemented sales strategies for the southeastern region to increase market share and maximize revenue by 65%
  • Conducted regular meetings with sales teams in the southeast to review performance and address challenges or issues.
  • Created monthly reports detailing regional sales numbers, goals, projections, and other key metrics for senior management.

Managing Editor

Fig Magazine
09.2012 - 09.2014
  • Reviewed and edited content for accuracy, clarity, and consistency with established style guidelines.
  • Developed editorial strategies to ensure that all content is accurate, timely, relevant, and in line for 3 separate publications and 10 issues a year
  • Increased advertising revenue by 75%

Senior Account Executive

Lilly Pulitzer
09.2004 - 10.2008
  • Identified potential customers and built relationships with them.
  • Collaborated with cross-functional teams to drive successful product launches.
  • Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
  • Analyzed industry trends and monitored competitors' activities to identify opportunities for growth.
  • Attended trade shows and conferences in order to network with potential partners.

Promotions Manager

Golf Digest
07.2002 - 06.2004
  • Developed and implemented marketing plans for promotional campaigns.
  • Organized promotional materials such as press kits, flyers, posters.
  • Increased revenue 40% through effective marketing.

International Marketing Coordinator

Ralph Lauren Fragrances/L’Oreal
08.1999 - 07.2002
  • Developed and implemented international marketing campaigns to increase brand awareness globally.
  • Conducted market research to identify new opportunities in international markets.

Education

Bachelor of Arts - French Literature

University of Virginia
Charlottesville, VA
05-1998

Skills

  • Upselling strategies
  • Regulatory Compliance
  • Key Account Management
  • SaaS leadership and training
  • KPI metrics analysis
  • Excellent networker
  • CRM software
  • Client onboarding
  • Customer relationship building
  • Customer advocacy
  • Proficient in all Microsoft platforms, Ship Hero, Shopify, Linear, and Hubspot

Timeline

Senior Client Success Manager

Nice Commerce
10.2020 - 10.2024

Independent Brand Consultant

Rachel Phillips
11.2016 - 08.2020

Southeastern Regional Sales Manager

Dubarry of Ireland
08.2014 - 10.2016

Managing Editor

Fig Magazine
09.2012 - 09.2014

Senior Account Executive

Lilly Pulitzer
09.2004 - 10.2008

Promotions Manager

Golf Digest
07.2002 - 06.2004

International Marketing Coordinator

Ralph Lauren Fragrances/L’Oreal
08.1999 - 07.2002

Bachelor of Arts - French Literature

University of Virginia

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