Open To Work
Audra Wike
Garner,NC
Work Preference
Summary
Motivated and detail-oriented professional with experience in business operations, customer service, and team leadership, including managing a successful cleaning service. Currently completing a degree in Philosophy and Religion and graduating with honors. Seeking an opportunity to apply strong communication, organizational, and problem-solving skills in a professional setting.
Overview
27
27
years of professional experience
Work History
Owner / Operator
Savvy & D’Vine Cleaning Services
Garner, North Carolina
08.2021 - Current
- Managed daily operations of cleaning business for residential, commercial, and Airbnb clients, ensuring consistent service quality
- Built strong client relationships through reliability and professionalism, enhancing client satisfaction and retention
- Coordinated scheduling and customer communication to ensure timely and effective service delivery
- Maintain high standards of cleanliness, sanitation, and organization
Collections Representative
BB&T
Lumberton, USA
11.2006 - 05.2007
- .Managed customer accounts, payments, and contracts in a fast-paced environment
- Negotiated payment arrangements and advised customers on available options
- Used effective communication and questioning techniques to resolve delinquent accounts
- Handled high-stress interactions with professionalism to de-escalate situations and maintain customer satisfaction
- Ensured compliance with privacy and security policies
Clerk
U.S Postal Service
Fayetteville, USA
08.2006 - 11.2006
- Sorted priority and first-class mail by zip code, ensuring timely processing and delivery
- Met strict dispatch deadlines, contributing to on-time mail delivery
- Maintained organization and efficiency in a high-volume environment, supporting operational flow
Team Leader
Quickie manufacturing
Lumberton, USA
02.1999 - 07.2006
- Led team of 7 in product assembly and manufacturing to ensure timely completion of production goals
- Delegated tasks and monitored workflow to enhance overall team productivity
- Provided leadership, training, and support to team members
- Maintained safety standards and ensured a clean, hazard-free work environment
- Set up and calibrated machinery based on production specifications
- Prepared and maintained detailed production reports to track performance and identify areas for improvement
Education
Bachelor of Arts - Philosophy & Religion
University of North Carolina At Pembroke
Pembroke, NC07-2026
Associate of Arts - Business Administration
University of Phoenix
Phoenix, AZ06-2011
Associate of Applied Science - Business computer programming
Robeson Communtiy College
Lumberton, NC06-1997
Some College (No Degree) - Biblical Studies in Christian Counseling
Liberty University
Lynchburg, VASkills
- Business management
- Administrative support
- Billing and collections
- Call center automation
- Data entry
- Microsoft Office proficiency
- Time management
- Customer communication
- Mail processing and filing
References
References Available Upon Request
Timeline
Owner / Operator
Savvy & D’Vine Cleaning Services
08.2021 - Current
Collections Representative
BB&T
11.2006 - 05.2007
Clerk
U.S Postal Service
08.2006 - 11.2006
Team Leader
Quickie manufacturing
02.1999 - 07.2006
Bachelor of Arts - Philosophy & Religion
University of North Carolina At Pembroke
Associate of Arts - Business Administration
University of Phoenix
Associate of Applied Science - Business computer programming
Robeson Communtiy College
Some College (No Degree) - Biblical Studies in Christian Counseling
Liberty University