Christopher Thompson
Apopka
Summary
Operations and customer service professional with 10+ years of experience in banking, financial services, and business ownership. Proven track record in process improvement, client support, and financial operations. Skilled in resolving complex issues, improving workflows, and delivering high-quality customer experiences.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
22
22
years of professional experience
Work History
Owner / Operator
Chris Cuts Lawn Service
Apopka
01.2020 - Current
- Built and managed a local lawn care business, handling client acquisition, scheduling, and service delivery.
- Maintained strong customer retention and managed budgeting and operations.
- Managed daily operations of lawn care services for residential clients.
Operations Analyst II
SunTrust Bank
01.2018 - 01.2020
- Reconciled payment files, resolved discrepancies, and improved documentation processes using SharePoint.
Client Technical Support Rep II
Fiserv
01.2017 - 01.2018
- Handled high-volume customer inquiries, resolved technical issues, and supported account executives.
Operations Analyst
SunTrust Bank
01.2014 - 01.2015
- Investigated disputes, improved documentation systems, and enhanced operational workflows.
Private Wealth Management Specialist
SunTrust Bank
01.2004 - 01.2014
- Delivered high-level client service, resolved fraud cases, and supported sales and account management.
Education
Bachelor's Degree - Business Administration
Nova Southeastern University
Skills
- Financial Operations
- Process Improvement
- CRM (Salesforce)
- SharePoint
- Microsoft Office
- Customer Support
- Business Management
- Service delivery
- Process improvement
- Technical support
- Dispute resolution
- Relationship management
- Problem solving
- Effective communication
- Time management
- Client relationship management
- Risk management
- Finance management
Timeline
Owner / Operator
Chris Cuts Lawn Service
01.2020 - Current
Operations Analyst II
SunTrust Bank
01.2018 - 01.2020
Client Technical Support Rep II
Fiserv
01.2017 - 01.2018
Operations Analyst
SunTrust Bank
01.2014 - 01.2015
Private Wealth Management Specialist
SunTrust Bank
01.2004 - 01.2014
Bachelor's Degree - Business Administration
Nova Southeastern University