Diana L. Williams
Prineville,OR
Summary
To support enhancing operational efficiency and service quality in the office. Developed tailored training programs that improved team collaboration and strengthened client relationships, resulting in increased customer satisfaction and loyalty.
Overview
26
26
years of professional experience
Work History
Buisness Owner Operator
Self KDW Janitorial LLC
Prineville, Oregon
06.2016 - Current
- Oversee daily operations of janitorial services across multiple client facilities to ensure service quality.
- Supervised and trained staff on cleaning techniques and safety protocols.
- Developed efficient cleaning schedules to optimize workflow and productivity.
- Coordinated procurement of cleaning supplies and equipment to maintain operational efficiency.
- Ensured compliance with health and safety regulations during service delivery.
- Cultivated strong client relationships to foster satisfaction and loyalty.
- Resolved client concerns promptly to uphold service excellence.
- Made informed financial and logistics decisions to benefit company operations.
Support Services
Support Services NWCU
Bend, OR
12.2014 - 10.2019
- Executed loan servicing duties, supporting IRA management and plastic card operations, directly contributing to improved customer satisfaction.
- Managed collections for accounts overdue 30 days, including bankruptcy cases.
- Established vendor relationships and developed training procedures for Credit Union operations, resulting in enhanced service delivery.
- Provided individualized assistance to delegates navigating academic or personal challenges, fostering a supportive environment.
- Developed centralized death claims process, streamlining operations across all branches.
Sr. Loan Servicing Specialist
NWCU
04.2011 - 11.2014
Collections
NWCU
06.2000 - 01.2005
- Executed full-cycle collections for overdue accounts, achieving successful resolutions in foreclosures and repossessions.
- Coordinated payment arrangements with members and attorneys to resolve outstanding debts and enhance member relations.
- Conducted skip tracing to locate debtors and facilitate successful collections.
- Managed small claims cases from initiation to judgment, facilitating mediation and court hearings.
- Attended bankruptcy hearings to represent company interests effectively.
- Processed demand letters and negative share notifications to ensure compliance.
- Developed procedural documentation that streamlined operations and clarified processes for team members.
- Trained new employees and participated in candidate interviews to strengthen team capabilities.
Education
High school diploma -
Springfield High School
Financial services -
Mt Hood Community College
Lane Community College - Math and Medical Terminology
Lane Community College
Star Programs -
Certification - Sterilization Technician
USCI - US Career Institute
Colorado08-2026
Skills
Project management
- Supply chain management
- Financial operations
- Collections management
- Vendor management
- Report generation
- Report management
- Staff training
- Leadership
- Time management
- Computer applications
- Member services
Summary Of Work Skills
- Current Business owner operator of KDW Janitorial, for 10years working with, trainning and scheduling employees as needed.
- Customer service, phone (cisco) and in person experience, Cash handling, fax & copier, Phone experience
- Basic computer experience/knowledge, Word & Excel along with variety of other misc programs.
- Lead for new processes and trainings. Working reports, Audits, Quality control
- Coaching and Training others, Inventory control. Organization, Prioritization and time management
- Follow as well as, write policy and procedures.
- Collections department experience
Timeline
Buisness Owner Operator
Self KDW Janitorial LLC
06.2016 - Current
Support Services
Support Services NWCU
12.2014 - 10.2019
Sr. Loan Servicing Specialist
NWCU
04.2011 - 11.2014
Collections
NWCU
06.2000 - 01.2005
High school diploma -
Springfield High School
Financial services -
Mt Hood Community College
Lane Community College - Math and Medical Terminology
Lane Community College
Star Programs -
Certification - Sterilization Technician
USCI - US Career Institute