Audra Price
Woodstock,GA
Summary
Dedicated professional with knowledgeable leadership and problem-solving skills. Brings over 20 years of valuable expertise to forward company objectives. Hardworking, passionate, and loyal professional with a history of meeting company goals utilizing consistent and organized practices. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Excels through mentoring, training, and empowering team to excel in performance. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Devices Strategy & Policies Product Owner
Kyndryl
Woodstock, GA
09.2021 - Current
- Subject Matter Expert for Devices workstation processes and the Workstation Leasing Program.
- Streamlined project management processes for improved efficiency and timely product delivery.
- Optimized product performance by identifying areas for improvement and implementing necessary changes.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
- Wrote and distributed press releases to increase brand visibility.
Project Manager & Product Owner
IBM Devices@IBM – Office of the CIO
03.2018 - 09.2021
- Global Project Manager responsible for the corporate employee devices provisioning program. This includes strategy, tools & data insights, transformation & solutions, productivity & continuous improvement, user experience, policies and processes
- Actively collaborate and partner with Operations for Devices@IBM organization, to drive delivery excellence and efficiencies to the device fulfillment process
- Subject Matter Expert for Devices@IBM global processes including the implementation of a new leasing program and implementation
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Asset Management Manager, Metrics for America's Group
IBM Asset Management - Compliance & Quality Assurance
04.2011 - 03.2018
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
ORDER MANAGEMENT MANAGER, WW RENEWALS, WW DATA REMEDIATION
IBM Internet Security Systems
04.2008 - 04.2011
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
ORDER MANAGEMENT MANAGER
IBM Internet Security Systems
10.2006 - 04.2008
- Streamlined order management processes by implementing new software solutions and training team members.
- Reduced order processing time by optimizing workflows and closely monitoring team performance.
- Improved customer satisfaction with timely order fulfillment through effective communication and coordination with internal departments.
- Collaborated with sales teams to ensure accurate quoting and pricing information for customer orders.
- Developed strong relationships with shipping carriers to negotiate competitive rates and expedite deliveries when necessary.
- Resolved complex customer issues by working cross-functionally with other departments to identify root causes and implement corrective actions.
- Promoted a culture of continuous improvement within the team, encouraging innovation in addressing operational challenges.
- Managed a team of order management professionals, providing coaching and development opportunities for career growth.
- Served as an escalation point for complex order management issues, providing guidance and support as needed.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
SUPERVISOR, CONTRACTS SALES SPECIALISTS
IBM Internet Security Systems
11.2005 - 10.2006
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Bachelor of Business Administration -
Oglethorpe University
Atlanta, GA01.2001
Skills
- Agile Methodology
- Decision Making
- Project Management
- Adaptability
- Cross-functional Collaboration
- Strategic Planning
- Team Leadership
- Process Design
- ServiceNow
- SAP/ARIBA
- MS Office Skills
Other Work History
- Paralegal, 03/1997 – 05/2000, Charter Behavioral Health Systems, LLC, Alpharetta, GA
- Legal Assistant, 10/1995 – 02/1999, George D. Hepner, III, Esq., Portland, ME
- Legal Assistant/Systems Manager, 07/1994 – 07/1995, Gardner & Murphy/The Emery Company, Saco, ME
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Devices Strategy & Policies Product Owner
Kyndryl
09.2021 - Current
Project Manager & Product Owner
IBM Devices@IBM – Office of the CIO
03.2018 - 09.2021
Asset Management Manager, Metrics for America's Group
IBM Asset Management - Compliance & Quality Assurance
04.2011 - 03.2018
ORDER MANAGEMENT MANAGER, WW RENEWALS, WW DATA REMEDIATION
IBM Internet Security Systems
04.2008 - 04.2011
ORDER MANAGEMENT MANAGER
IBM Internet Security Systems
10.2006 - 04.2008
SUPERVISOR, CONTRACTS SALES SPECIALISTS
IBM Internet Security Systems
11.2005 - 10.2006
Bachelor of Business Administration -
Oglethorpe University