Andrea Slaymaker
Strawberry Point,IA
Summary
Experienced Business Product Owner with expertise in stakeholder collaboration and process improvement. Skilled in requirements gathering and product backlog management, driving initiatives that enhance business operations. Proven ability to lead cross-functional teams to achieve strategic objectives.
Overview
23
23
years of professional experience
Work History
Business Product Owner – Collections / Functional Strategy Consultant – Customer Assistance / Product Owner Collections of the Future
Toyota Financial Services
Plano, USA
10.2023 - Current
- Analyzed and optimized processes to enhance operational success and stakeholder satisfaction.
- Developed comprehensive plans targeting efficiency challenges, focusing on cost reduction and profit enhancement.
- Facilitated strategic initiatives with leadership to drive business growth and improve efficiency.
- Led cross-functional teams in redesigning collections systems to streamline operational processes.
Senior Analyst – Customer Assistance Functional Strategy
Toyota Financial Services
Plano, USA
05.2022 - 10.2023
- Developed plans proposing solutions for issues related to efficiency, costs, or profits.
- Identified process gaps and collaborated with stakeholders to develop effective solutions.
- Partnered with Strategy leadership to implement and promote strategic initiatives.
- Provided business insights to analyze and enhance processes and procedures.
Debt Management Analyst
Toyota Financial Services
Cedar Rapids, USA
11.2019 - 05.2022
- Analyzed operations to identify user requirements and develop optimization strategies.
- Developed and implemented procedures that enhanced operational effectiveness and compliance.
- Led investigations into operational areas to drive innovation and efficiency.
- Performed assessments of Standard Operating Procedure content for ongoing enhancements.
Administrative Associate /Senior Collections Representative
Toyota Financial Services
Cedar Rapids, IA
08.2002 - 11.2019
- Collaborated with legal teams to escalate delinquent accounts when necessary.
- Identified process improvements that could be implemented within the department.
- Resolved escalated customer complaints efficiently while maintaining professionalism.
- Worked collaboratively with internal departments to resolve account discrepancies.
Education
Associate of Arts - Business Administration
Kirkwood Community College
Cedar Rapids, IASkills
- Agile methodology
- Process improvement
- Project management
- Requirements gathering
- Stakeholder collaboration and communication
Timeline
Business Product Owner – Collections / Functional Strategy Consultant – Customer Assistance / Product Owner Collections of the Future
Toyota Financial Services
10.2023 - Current
Senior Analyst – Customer Assistance Functional Strategy
Toyota Financial Services
05.2022 - 10.2023
Debt Management Analyst
Toyota Financial Services
11.2019 - 05.2022
Administrative Associate /Senior Collections Representative
Toyota Financial Services
08.2002 - 11.2019
Associate of Arts - Business Administration
Kirkwood Community College