Summary
Work History
Education
Skills
Timeline
Audrea Cook

Audrea Cook

Portsmouth,Ohio

Summary

Reliable and adaptable self starter with a drive to deliver exceptional customer service and promptly taking care of all assigned duties with efficiency and attentiveness.

Skilled in maintaining a clean environment that meets company policies to the highest standard and experienced with handling cash. I excel in fast-paced environments, ensuring customer satisfaction through effective problem-solving and communication skills. Committed and determined to assisting to customers needs as well as my responsibilities to ensure quality service in a timely manner with a positive attitude to exceed expectations.

Work History

Fast Food Team Member

McDonald's
02.2025 - Current
  • Assisted in food preparation and assembly to ensure timely service during peak hours.
  • Maintained cleanliness of workstations and dining areas to meet health and safety standards as taught
  • Provided excellent customer service by addressing inquiries and promptly resolving issues
  • Worked together with team members to optimize workflow during busy hours efficiently
  • Learned company policies and procedures to deliver quality and consistent service to customers.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Enhanced customer satisfaction by providing polite and prompt service at the counter and drivethru.
  • Exceeded customer expectations through swift response times to special requests or menu inquiries, ensuring a pleasant dining experience
  • Collaborated with team members to quickly fill large orders and serve large parties by assisting in assembling the order to serve
  • Processed orders on POS system and accepted cash and charge payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

GED -

Aspire Adult Ed of Scioto County, New Boston, OH

Remote classes

Certificate - State Testing Nursing Assistant

Scioto County Career Technical Center, Lucasville, OH
2026

High School Diploma -

Portsmouth High School, Portsmouth
05.2024

Skills

  • Valid Ohio drivers license
  • Safe food handling and practices
  • Order taking experience
  • Organization and planning skills
  • Beverage preparation
  • Point of sale systems
  • Good customer service skills
  • Quick and efficient service worker
  • Cleaning and sanitation
  • Reliable and punctual
  • Multi-tasker
  • Good with math
  • Works well in a team as well as alone
  • Ability to stand long periods of time
  • Positive attitude
  • Time management
  • Experienced with ensuring customer satisfaction by providing prompt attention to concerns or questions
  • Adaptability and flexibility
  • Motivated and driven to better and learn existing or new skills
  • Clear communication
  • Experience in serving guests and assisting them at any point needed with hospitality
  • Cash handling experience
  • Dependable and cooperative
  • Listening skills
  • Hospitality and accommodation
  • Good decision-making
  • Critical thinking
  • Computer proficiency

Timeline

Fast Food Team Member - McDonald's
02.2025 - Current
Aspire Adult Ed of Scioto County - GED,
Scioto County Career Technical Center - Certificate, State Testing Nursing Assistant
Portsmouth High School - High School Diploma,

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Audrea Cook