Hi, I’m
AUDREA WOODRICH
Berea,OH
Summary
Creative professional who is strongly motivated to achieve optimal results with an eagerness and capacity to learn new technology and methods. Extensive project management and direct mail experience. Excels in achieving outstanding project results. Personable and successful at building strong professional relationships with a history of vendor management. Dedicated to identifying and cultivating enhancements to optimize team performance and process efficiencies.
Overview
23
years of professional experience
Work History
Elixir Solutions
Manager, Marketing Operations
01.2022 - Current
Job overview
- Manage a staff of three
- While continuing to manage year-over-year updates to member engagement communications, I eliminated repetitive letters and optimized templates to streamline the member letter asset library
- Leveraged the PMI RFI process for vendor information/selection.
- Worked with vendors to get price quotes
- Fifteen of my eighteen-plus years at Elixir Solutions have involved direct mail, project management, along with process development and optimization. I helped develop the backbone of the Marketing Operations department. I have also been involved with the Cleveland Postal Customer Council which helped me gain insight into Postmaster General DeJoy’s Delivering for America plan.
Elixir Solutions
Marketing Operations Specialist, Team Lead
06.2021 - 01.2022
Job overview
- Lead a team of three in day-to-day activities and through year-end crunch time
- Trained department in best practices and quality control
- Honsha LEAN Training
Elixir Solutions
Marketing Operations Specialist
07.2019 - 06.2021
Job overview
- Launched Medicare Part D and commercial welcome material into booklet format thus improving member experience in both segments
- Launched implementation of patient email platform for mail order pharmacy communications for an annual savings of $360,000
- Managed year-over-year updates to member engagement communications
- Benefit Card Design
Elixir Solutions
Support Services Supervisor | Fulfillment Coordinator
09.2007 - 07.2019
Job overview
- Supervised a staff of nine
- Planned and implemented the outsourcing of the entire Marketing Support Services in-house fulfillment of member communications
- Organized pharmacy contract filing system
Elixir Solutions
Call Center Shift Lead | Help Desk Representative
10.2004 - 09.2007
Job overview
- Trained over thirty customer service representatives
- Processed all commercial return mail
- Organized client filing system
Courtland Partners, LLC
Office Manager | Receptionist
04.2003 - 09.2004
Job overview
- Organized move of office
- Reorganized full library of investments proposals, client files and periodicals.
- Ran day-to-day operations for the entire office, answered phones, dealt with vendors and planned client visits.
Skills
- Strong analytical abilities
- High level of initiative
- Detailed documentation
- Solution seeker
- Organization proficiency
- Process development and optimization
- Creative operations
- Natural Leader
- Excels at teaching others
- Project Leader
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Timeline
Manager, Marketing Operations
Elixir Solutions
01.2022 - Current
Marketing Operations Specialist, Team Lead
Elixir Solutions
06.2021 - 01.2022
Marketing Operations Specialist
Elixir Solutions
07.2019 - 06.2021
Support Services Supervisor | Fulfillment Coordinator
Elixir Solutions
09.2007 - 07.2019
Call Center Shift Lead | Help Desk Representative
Elixir Solutions
10.2004 - 09.2007
Office Manager | Receptionist
Courtland Partners, LLC
04.2003 - 09.2004
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